Questions & Answers

Q: QuestionWhat’s the catch with it being $100 cheaper

Asked 4 years ago by Thimas.

• A:Answer There is no catch. It is just an incentive that T-mobile is offering their customers to keep them from switching. I ordered this phone and the $100 discount was just a line item on the receipt labeled as "Promotion". The phone doesn't renew any contract, doesn't require a change in service plan, and doesn't get put on your monthly T-mobile phone bill.

  Answered 4 years ago by MNappleGuy

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Q: QuestionWill this come unlocked if I pay for it upfront? Asking about the 13 Pro 128GB for T-Mobile that shows as $900 ($100 discount with activation).

Asked 4 years ago by ChiP.

• A:Answer At least 40 days ; here’s the link from Tmobile: https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

  Answered 4 years ago by Peter

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Q: QuestionDoes the iPhone 13 Pro 128 GB (T-Mobile) come with a SIM card? Or do I need to pick up a new SIM card from T-Mobile to set up my phone?

Asked 4 years ago by Cassie.

• A:Answer My iPhone came with a sim, but I used the one that was in my previous phone. I think the iPhone also comes with eSIMS, so you wouldn’t have to buy one even if the phone didn’t come with a physical one.

  Answered 4 years ago by Adrian

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Q: QuestionI have a t-mobile account if I do take advantage of this promotion will it be on Device Agreement with T-Mobile (EIP)? Or will it be paid off as offered.

Asked 4 years ago by Levi.

• A:Answer No, it will not be on EIP and it will be considered as paid off as the full payment would be done.

  Answered 4 years ago by GreenSurprise01

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Q: QuestionAre you able to buy Apple Care along with the phone when it releases? Also if I decide to not get Apple Care, will I be able to purchase it later through Apple or Best Buy?

Asked 4 years ago by Robert.

• A:Answer Yes and yes

  Answered 4 years ago by Anonymous

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Q: QuestionWhen do we trade-in (give up) the old phone? If at the spot when we pick up the new phone, how do we transfer the Data from old to new? Thanks.

Asked 4 years ago by Anonymous.

• A:Answer When you place the order online to buy the iPhone, there’s an option to also schedule a free appointment with BB tech guys. They will do all the work. You only need to unlock your phone several times. They will do all the work to transfer all apps and everything else from your old phone to the new phone.

  Answered 4 years ago by GoodIsBetter

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Q: QuestionIf its from t-mobile i can still use metro pcs as its carrier since metro pcs is part of t-mobile

Asked 4 years ago by Synther.

• A:Answer Yes

  Answered 3 years ago by ImmaCulaTeKaoSsVerified Purchase

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Q: QuestionCan I trade a device that I’m currently making EIP payments on through T-Mobile? Or does the device I plan on trading in need to be fully paid off?

Asked 4 years ago by CurrentCustomer.

• A:Answer My advice would be to read the fine print on the promotion or purchase agreement that you’re getting into to better understand the requirements of the trade in. The promotion that I got, in the details of the promotion it stated that my phone had to be paid off so I had to pay off my EIP before I traded in my phone. The other thing you could do is to ask the Best Buy rep, sometimes they know right off but other times they have to read the details themselves. Bottom line, read before you sign, good luck!

  Answered 3 years ago by ScoochingMom

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Q: QuestionCan you transfer all photos, apps and app data from your old iPhone (6) to the new iPhone 13? I do have iCloud but am not sure as to how to do this.

Asked 2 years ago by Anonymous.

• A:Answer Yes! Be sure to do a back up prior to the transfer. Everything should transfer, providing theres enough storage on the new device

  Answered 2 years ago by AlhashrJVerified Purchase

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Q: QuestionIs this unlocked? Because this is a graduation gift to my sister in the Philippines.

Asked 3 years ago by Shan.

This question was asked about the related product: Apple - iPhone 13 Pro 5G 128GB - Silver (T-Mobile)

• A:Answer Generally when theres a carrier quoted in the description (inside the parentheses) then the device is preregistered to that carrier

  Answered 2 years ago by AlhashrJ

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Q: QuestionDo any of the iPhone 13 phones come with the screen recording feature? I have the 13 mini and it doesn't have it. Very frustrated over it!

Asked 3 years ago by Ash36.

• A:Answer It can take a screenshot of what’s on the display

  Answered 3 years ago by FMT01

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Q: QuestionIs this phone unlocked to any carrier I’m with cricket but don’t want to order it if it isn’t unlocked

Asked 3 years ago by Haylee.

• A:Answer Best Buy iphone 13s jare locked to either T-Mobile/Sprint, Verizon or ATT at time of sale

  Answered 3 years ago by Towson500

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Q: QuestionHow mush for unlock?

Asked 3 years ago by Anonymous.

This question was asked about the related product: Apple - iPhone 13 Pro 5G 128GB - Alpine Green (T-Mobile)

• A:Answer The phone I bought was already unlocked but most companies don’t charge to unlock a phone if you submit the request to unlock it online.

  Answered 3 years ago by ImmaCulaTeKaoSs

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Q: QuestionI just purchased a iphone 13 max pro do I have to go to best buy to activate it ?

Asked 3 years ago by Tink.

• A:Answer No

  Answered 3 years ago by 2687

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Q: QuestionThe Iphone 13 will it work with Metro?

Asked 3 years ago by Ang.

• A:Answer Yes

  Answered 3 years ago by ImmaCulaTeKaoSsVerified Purchase

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Q: QuestionHow do i find out trade in amount for AppleXR 64mg for Apple13 max pro?

Asked 3 years ago by DKSe.

This question was asked about the related product: Apple - iPhone 13 Pro 5G 128GB - Gold (T-Mobile)

• A:Answer Apple website

  Answered 3 years ago by ImmaCulaTeKaoSs

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Q: QuestionCan I pay with payments for a month or two then pay it off?

Asked 4 years ago by Diego.

• A:Answer yes you can through your eip payment section in your account online ,over the phone or in tmobile app.

  Answered 4 years ago by NJLIMOKINGdotUSVerified Purchase

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Q: QuestionDo I have to activate the phone today? It is not for me and it will be a Christmas gift.

Asked 4 years ago by Anonymous.

• A:Answer I honestly don’t see a reason why you can’t wait until Christmas to activate. But keep in mind depending on carrier that would also delay the potential unlocking of the device.

  Answered 4 years ago by MarkVerified Purchase

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Q: QuestionCan you to the trade in with iPhone 12 on T-mobile bill credits for 24 months? What will happen to the bill credits?

Asked 4 years ago by Bkkballer.

• A:Answer That’s how t-mobile screws people! Never go the bill credit route! If it’s not a deduction of the purchase price don’t do it because you will not own the phone until the bill credits are done.

  Answered 3 years ago by ImmaCulaTeKaoSsVerified Purchase

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