Questions & Answers

Q: QuestionIf I want to get a phone and pay every month with the carrier would I need a credit check?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Verizon)

• A:Answer Yes if you go with the major carriers, AT&T, Verizon, Sprint, T-Mobile. You will be required to have a credit check.

  Answered 7 years ago by D1981

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there an option to purchase the phone for the full price instead of selecting monthly installments?

Asked 7 years ago by tikip.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Sprint)

• A:Answer Yes, you can do it in store after the preorder or through sprint’s website

  Answered 7 years ago by Kaitlyn

  Helpful (3)Unhelpful (1)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat time can we preorder new iPhone on the bestbuy website?

Asked 7 years ago by Anonymous.

• A:Answer From September 14 til September 21;)

  Answered 7 years ago by AppleProRobertGZ

  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWhen do pre-orders start for this device?

Asked 7 years ago by Shwangheim.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Space Gray (AT&T)

• A:Answer September 14 midnight

  Answered 7 years ago by Hugothejuice

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I buy this phone and use it with Xfinity mobile?

Asked 6 years ago by Question.

This question was asked about the related product: Apple - iPhone XS Max 512GB - Gold (Verizon)

• A:Answer No, it is not compatible with Xfinity mobile.

  Answered 6 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDo you have to choose a carrier?

Asked 6 years ago by Ayah.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Silver (Verizon)

• A:Answer No, this phone is locked to Verizon carrier.

  Answered 6 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this plan work with iPhone forever plan through sprint?

Asked 6 years ago by Livingwichita.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Sprint)

• A:Answer Yes, this plan works with the iPhone forever through Sprint. I recommend you speak with a Sprint representative or you can talk with the representatives at Best Buy. I received the best customer service at Best Buy.

  Answered 6 years ago by iPhoneVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat kind of deal do you have on the Xs Max if I don't have a trade-in?

Asked 6 years ago by KMan.

This question was asked about the related product: Apple - iPhone XS Max 512GB - Gold (Verizon)

• A:Answer That would depend on your credit score

  Answered 6 years ago by dan1Verified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI’m looking to purchase the iPhone X s max from Verizon. I have very bad credit. Do I still have to pay a down payment or are there other options?

Asked 6 years ago by Max.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Verizon)

• A:Answer I have very bad credit I had to pay 126 new customer love the phone Verizon is awesome good luck ;)

  Answered 6 years ago by EsmeraldaVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionHow would you compare the battery life of the 10 XS max to other phones. My 6s Dies so fast and i am well over due for an update. I have heard leaving your phone on the charger over time wears the overall battery performance down too?

Asked 6 years ago by Michey95.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Verizon)

• A:Answer I had an iPhone 6 before getting the XS Max. I think I get an extra day before I have to recharge the phone. But it really depends on the amount of usage. On your phone, have you gone into Settings >Battery >Battery Health? If it's less than 80%, you may need a new battery. Apple is replacing the iPhone 6's battery for $29 until Dec. 31, 2018. I took my 6 in for a battery replacement. The Battery Health on it was 78% I believe, which meant it could only charge up to 78% of what a new battery could charge at (100%). Also, if you have Background Refresh option on, (Settings >General >Background App Refresh) try turning it OFF or if on, only select the Apps you believe absolutely need to be refreshed in the background. My wife was complaining about this same problem (needing to recharge her iPhone 6 daily). Once she turned OFF this option, she didn't have to recharge her phone every day.

  Answered 6 years ago by ThunderHawkVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes Verizon still honor the buy one get $700 off the other if you buy through Best Buy?

Asked 7 years ago by Oshkoshlosh.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Space Gray (Verizon)

• A:Answer Not right now.

  Answered 7 years ago by BrianVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDid they get rid autojax plug on the plug

Asked 7 years ago by Woo.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (AT&T)

• A:Answer Yes, this product uses a lightning adapter.

  Answered 7 years ago by CommunityAnswer

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questionhow do i get a new phone number instead of switching phone numbers because this is for my daughter and its her first phone and she doesnt have a phone number and i dont have sprint yet so what do i do

Asked 7 years ago by kim.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (Sprint)

• A:Answer Add a line to your account. This should be a new phone number. Ask your Carrier.

  Answered 6 years ago by BestBuyVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf I order the iPhone XS Max will I get it on September 21 or later.

Asked 7 years ago by Beejay.

This question was asked about the related product: Apple - iPhone XS Max 64GB - Gold (Verizon)

• A:Answer Youd get it later if you ordered it but if you got tomorrrow (21st) in store you can get it then.

  Answered 7 years ago by Anonymous

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionInstead of buying an Apple Care Warranty, can I buy a Geek Squad Warranty? Is the Geek Squad warranty a better Warranty than the Apple Care Warranty? Thanks!

Asked 7 years ago by GrandpaChuck.

This question was asked about the related product: Apple - iPhone XS Max 512GB - Gold (AT&T)

• A:Answer No one knows their own product, or gives you better customer service than Apple themselves. Geek Squad is great, but they can’t touch Apple in this case. -Damian

  Answered 7 years ago by PaulS

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIs there unlock version of the new iphone xs

Asked 7 years ago by Marvin.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Silver (AT&T)

• A:Answer Only on apples website

  Answered 7 years ago by Lar4smiVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionWhy is there no One-Time Payment option?

Asked 7 years ago by Akell.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (Sprint)

• A:Answer You can definitely make a one-time payment. If you want to shell out t$1200.

  Answered 6 years ago by BigDaddyShankVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs there a charge for activation? Is so how much?

Asked 5 years ago by SammyG.

This question was asked about the related product: Apple - iPhone XS Max 256GB - Gold (Verizon)

• A:Answer I didn’t pay one, but that may depend on the carrier and/or where you purchase it.

  Answered 5 years ago by 5656Verified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questioni have cricket but they use the same phone will i be able to just switch my sim card

Asked 6 years ago by may03.

• A:Answer Yes Att iPhones are compatible with Cricket . They run on same network

  Answered 6 years ago by CasasVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question