Questions & Answers

Q: QuestionWhat is the duration of coverage for this AppleCare+ plan?

• A:Answer This AppleCare+ plan provides coverage for up to 24 months.

Q: QuestionWhat type of protection does this AppleCare+ plan offer?

• A:Answer This AppleCare+ plan offers accidental damage protection.

Q: QuestionRecently purchased these Airpods, having issues with sound. Do I just take them to Best Buy store so they can check on them?

Asked 3 years ago by Jose.

• A:Answer Yes. I had a problem with AirPods and they gave me phone number to call.

  Answered 3 years ago by GSJBVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (5)

Q: Questiondoes it cover water damage

Asked 1 month ago by Lima.

• A:Answer I'm not sure because mine was not water damage, but it was mentioned as a possibility.

  Answered 1 week ago by DeniseTVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHi, just purchased airpods pro 2 and it came with Applecare+ included because I have Total membership, so how do I activate Applecare+?

Asked 9 months ago by Eddie.

• A:Answer I received a confirmation email from BestBuy filling the purchase that stated this.. As a My Best Buy Total™ member, you receive AppleCare+ for eligible products purchased under your membership. Your Apple product’s coverage is now active. Please keep this email and the original sales receipt for your Apple product. Proof of purchase may be required if there are any questions regarding your Apple product's eligibility for AppleCare+ coverage.

  Answered 4 months ago by JProVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes my plan cover theft?

Asked 1 year ago by MelvilynhamiltM.

Q: QuestionHi. i lost my Air-Pod. What now?

Asked 2 years ago by Aagii.

• A:Answer Try going to find my and pinging your AirPod

  Answered 1 year ago by CelesteCVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionCAN A LOST RIGHT EAR AIRPOD BE REPLACED THROUGH APPLECARE?

Asked 2 years ago by DOT.

• A:Answer Call help service and ask to see if they can replace them

  Answered 2 years ago by AlbertPVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionI lost the right ear AirPod is this covered and can it replaced in the apple care?

Asked 3 years ago by Anonymous.

• A:Answer If you loose an AirPod you have to purchase both it doesn’t cover just one.

  Answered 3 weeks ago by EvalinaHVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionWhat happens if these are a gift? Does the recipient need to ship them halfway across the country so I can take them in for them?

Asked 3 years ago by Santa.

• A:Answer Assuming they use the airpods with an apple device, the serial number of the apple care service and device are all linked to their Apple ID. They can then submit a service request through apples appointment system.

  Answered 2 years ago by DirtyMikeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionHow do you start a claim for replacement?

Asked 3 years ago by Chas.

• A:Answer Contact Apple Care for this information.

  Answered 2 years ago by JeffVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (5)