Questions & Answers

Q: QuestionWhat does this service do?

• A:Answer This service will move your old appliance to another location in your home when we deliver your new appliance.

Q: QuestionDo I need to do anything to prepare for the appliance relocation?

• A:Answer Yes, please prepare the new location for your old appliance by clearing any obstructions that may get in the way.

Q: QuestionDoes the appliance need to be disconnected before you arrive?

• A:Answer Yes, any units that are not being directly replaced must be disconnected prior to arrival.

Q: QuestionWill the relocated appliance be connected to utilities?

• A:Answer No, the relocated appliance will not be connected to any utilities.

Q: QuestionIf I purchase a new refrigerator from Best Buy can I have installers move existing refrigerator to another level in house?

Asked 5 years ago by Relocaterefrigerator.

• A:Answer I hope you had better luck than I did. I paid for this service and they did not move it, citing it wasn’t on their manifest although it was on my receipt. Total disaster I’m looking at two refrigerators in my small kitchen.

  Answered 5 years ago by Moe96

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Q: QuestionHi I bought my washing machine on April but I wanted to know if I can change the machine because I’m not satisfied with the style of it thank you

Asked 4 years ago by Ime.

• A:Answer You can't be serious. If you buy a car and drive it for several months and then want to exchange it for another color is what you are asking and the answer on both is no. Yours is now a used product.

  Answered 3 years ago by abluevoiceVerified Purchase

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Q: QuestionI am scheduled for a washer and dryer delivery tomorrow ( 7/17/20). My old washer will be hauled away and the old dryer is to be moved to another spot,. I've changed my mind and want the dryer hauled along with the washer. Will this be a problem?

Asked 5 years ago by Fal.

• A:Answer Call Best Buy and they will readjust the services. I changed my mind about moving my old washer and dryer and they refunded me paid amount.

  Answered 4 years ago by Arminka

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Q: QuestionI'm buying a refrigerator and just want the old relocated to the garage. Do I have to pay for "Haul Away" AND "Relocation" services? They aren't exactly hauling it away.

Asked 1 year ago by AndreaM.

• A:Answer There’s a fee of $50 to relocate it to a new spot in your house, and its easy to cancel if you end up doing it yourself

  Answered 10 months ago by RamonaAlarcon

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Q: QuestionIf I purchased 3 appliances from Best Buy, can they help move them from old house to new house?

Asked 1 year ago by Moving.

Q: QuestionIf I buy a new washer will they move an outlet for the installation

Asked 2 years ago by Willy.

• A:Answer I don't think the delivery people have electrician capability, so you gonna have to get an electrician to move that outlet.

  Answered 1 year ago by RudyLVerified Purchase

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Q: QuestionPurchase a tv and became a member with Best Buy for $200. They installed the tv but now I want to move it to another home. Will Best Buy help if I’m a member ?

Asked 3 years ago by 5421.

• A:Answer I think you are asking a lot of the retailer. I suspect you will need a third party to do that.

  Answered 3 years ago by abluevoiceVerified Purchase

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Q: QuestionIf the doorway is small will you remove refrigerator doors to get through

Asked 3 years ago by Me.

• A:Answer Yes they will

  Answered 3 years ago by abluevoiceVerified Purchase

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Q: QuestionCan bestbuy relocate my refrigerator to another house ?

Asked 4 years ago by Anonymous.

• A:Answer You gonna have to contact customer service for that.

  Answered 1 year ago by RudyLVerified Purchase

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Q: QuestionAm I able to have Best Buy move my washer and dryer from one house to another? I bought from Best Buy!

Asked 4 years ago by Gretchen.

Q: QuestionCan you transfer my Refrigerator to another House?

Asked 5 years ago by Motor.

Q: QuestionCan this move service be purchased if the Washer and Dryer was not purchased from Best Buy?

Asked 5 years ago by LP.

• A:Answer Yes. just pay for disposable, I think is 30 dollars for each one.

  Answered 5 years ago by GracieVerified Purchase

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Q: QuestionWe purchased a 75 inch tv a couple months ago and had it professional installed it on a wall mount. Will in be possible to relocate the tv to another wall in the same room?

Asked 6 years ago by RelocateTV.

• A:Answer I think their Geek Squad service can assist with something like that, but that may only be for new installations. However, it is very simple to take down a tv and mount and reinstall it elsewhere as a “do it yourself” thing. Obviously with a large tv you will want to make sure you have a second, abled body to help lift/lower the tv for the process. And make sure your cabling has a place to plug into!

  Answered 5 years ago by TonyY

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