Questions & Answers

Q: QuestionHow is the Aqara Smart Lock U100 Kit installed?

• A:Answer The lock is installed as a replacement for your current deadbolt.

Q: QuestionDoes the Aqara Smart Lock U100 Kit work with Google Home?

• A:Answer Yes, the Aqara Smart Lock U100 Kit is compatible with Google Home.

Q: QuestionWhat type of batteries does the Aqara Smart Lock U100 Kit use?

• A:Answer The lock uses 4 AA batteries.

Q: QuestionWhat size hole is needed in the door edge for installation?

• A:Answer A 1-inch hole is needed in the door edge.

Q: QuestionWhat is the maximum operating temperature for the Aqara Smart Lock U100 Kit?

• A:Answer The maximum operating temperature is 150 degrees fahrenheit.

Q: QuestionCan I still unlock the door if my phone battery dies?

• A:Answer Yes, you can unlock the door with a mechanical key, or connect a USB-C cable to the lock for temporary power.

Q: QuestionCan the lock be opened with a samsung phone or watch using nfc?

Asked 1 year ago by Zeke.

• A:Answer Aqara NFC Cards sold on Amazon, iPhone and Apple Watch supporting NFC protocol for locking/unlocking the U100. Android is not compatible at the moment.

  Answered 1 year ago by Aqara Official

  
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Q: QuestionI need a small lock to fit my space in the door. Are the both the front back lock pieces under 4 inches in length?

Asked 2 months ago by Anonymous.

• A:Answer Here is the information for your reference: Inner Panel: 5.51 × 3 × 1.14 in. (140.2 × 76.2 × 29 mm) Outer Panel: 5.28 × 2.88 × 3.2 in. (134.2 × 73.2 × 81.4 mm)

  Answered 2 months ago by Aqara Official

  
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Q: QuestionCan this lock be installed on a 2” medal door?

Asked 6 months ago by Jubalearly.

• A:Answer We would recommend to install it to the wooden door, since the medal door will affect the connection signal

  Answered 6 months ago by Aqara Official

  
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Q: QuestionWhat is the warranty on the aqara u100

Asked 8 months ago by J.

• A:Answer It is the same as the Best Buy's warranty policy.

  Answered 8 months ago by Aqara Official

  
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Q: QuestionCan any hardware store dupliccate keys? Is the blank readily available?

Asked 1 year ago by Keys.

• A:Answer Using the key function requires the user to have hands-on ability or access to a store that provides this service. The principle involves changing the pins in the lock cylinder and replacing them with pins arranged in the same configuration for all lock cylinders. Essentially, the arrangement of all the lock cylinders pins becomes identical. Please email to [email protected], so that the agent can help you for this case

  Answered 1 year ago by Aqara Official

  
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Q: QuestionDoes this come with the Aqara Smart Hub M2?

Asked 1 year ago by rtwind02.

• A:Answer Hello dear customer, it does not come with Hub M2, however, it comes with a Hub E1.

  Answered 1 year ago by Aqara Official

  
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