Questions & Answers

Q: QuestionDo you have to have a smart phone to use Arlo? (we) just have a regular cell phone Thank You

Asked 4 years ago by Anonymous.

• A:Answer In order to access your Arlo cameras via your via, you will need to have a smartphone. Arlo app requirements: To download the mobile app for your Apple or Android device, visit your device's app store and search for Arlo. * Apple devices: For all future product and app enhancement updates, the Arlo app requires iOS version 11 or higher. * Android devices: For all future product and app enhancement updates, the Arlo app requires Android version 5.0 or higher.

  Answered 4 years ago by Arlo Team

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Q: QuestionWill the Arlo Pro 4 Camera security bundle support an additional 2 cameras over the initial 3 cameras for a total of 5?

Asked 4 years ago by Hilbilly.

• A:Answer Yes, you can do that. With the new Arlo Secure plan, it can now support unlimited number of cameras in the same account per location. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionWill the Pro4 record the short video clips like my Pro 2 when activated by motion without a subscription? These clips are available for a week and I can download to my photo library. If so, would the hub be necessary for this?

Asked 4 years ago by JoeB.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer No, a hub is not necessary to store clips as long as you have an Arlo Secure subscription. This camera comes with a 90-day free subscription. After that the current subscription price for 1 camera is $2.99/month.

  Answered 4 years ago by TimT

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Q: QuestionCan these cameras be added to a arlo pro 2 hub for stirage

Asked 4 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350P - White

• A:Answer The Arlo Pro 4 camera can be directly connected to your router's 2.4GHz network and be able to manage it to the same Arlo account where your Arlo Pro 2 system is connected to. Also, this camera can be connected to Arlo base station with model numbers VMB5000, VMB4540, VMB4000, and VMB4500. Please check the model number printed on the back or bottom panel of your Arlo base station to verify if they are compatible. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionHow long do the batteries hold a charge?

Asked 4 years ago by Trace.

• A:Answer Not very long You have to buy the solar charger with it to work well

  Answered 4 years ago by KorenVerified Purchase

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Q: QuestionI bought the Arlo Pro 4 Spotlight Camera and it comes with a charging cable (USB at one end, magnetic connector on the other) but it doesn't have a Power charger. What type of power charger can I use? Apple iPhone chargers don't do the job.

Asked 4 years ago by Dooley.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer The camera's adapter uses 5V 2A. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionThe Arlo camera is connected on my husbands phone can I share it on my phone as well?

Asked 4 years ago by Lynne.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer You can download the app as well to view anytime and share link to others through his in settings go to account and grant access. It will send a link and you both can view at anytime or together from both phones.

  Answered 4 years ago by Darkskys

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Q: QuestionI have the VMB4000r3 home base with 5 cameras with no subscription fee. I want to upgrade to the Pro 4. If I upgrade and purchase 5 Arlo Pro 4 cameras will I have the same benefits of my current plan of seven day cloud storage with NO subscription fees?

Asked 4 years ago by Hans.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350B - Black

• A:Answer No. The Arlo Pro 4 cameras will come with free trial to Arlo Smart. When the trial expires, you have the option to purchase an Arlo Smart subscription. To learn more, please check this link :https://kb.arlo.com/88/. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionIs there a lag or delay in the live view like in the Arlo Ultra?

Asked 4 years ago by MaryC.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer Factors like internet speed of your network and possible wifi interference in the location might cause delay when streaming the camera live. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionCan you disable the spotlight? Light pollution is a thing where we live, so want all the features of the camera, including night vision, but don't want the spotlight

Asked 4 years ago by PapaWhiskey.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer Yes. In the app, go to the settings (gear icon) and go to video settings. From there go to low light settings and you can disable/enable the spotlight.

  Answered 4 years ago by Leeskin69Verified Purchase

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Q: QuestionI have an Android phone can I connect to Arlo Pro 4?

Asked 4 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050P - White

• A:Answer Yes, install the Arlo app and follow the prompts.

  Answered 4 years ago by Leeskin69Verified Purchase

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Q: QuestionIs the integrated spotlight a "white light" or a IR light Iinvisible to the human eye light?

Asked 5 years ago by Spotlight.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050B - Black

• A:Answer It's a pretty bright, very visible led

  Answered 4 years ago by LKell87

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Q: QuestionI don’t own the Arlo Camera System anymore so I’m wondering how do I cancel the insurance on the camera.

Asked 8 months ago by RonaldS.

• A:Answer Please reach out to Best Buy customer service for additional details.

  Answered 8 months ago by Arlo Team

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Q: QuestionArlo pro 4 spotlight cameras generation 2?

Asked 1 year ago by Steelcitie.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 2 Pack - VMC4250P - White

Q: QuestionHow long does the rechargeable battery last

Asked 1 year ago by Randy.

• A:Answer The battery on the Arlo Pro 4 can last 3 to 6 months on average usage.

  Answered 1 year ago by Arlo Team

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Q: QuestionAre the Arlo pro 4 bases magnetized for easy movement and placement

Asked 1 year ago by Doc1.

• A:Answer Hi, Thank you for reaching out. Yes, you may use the magnetic mount on Arlo Pro 4 cameras. To learn more, please visit: https://kb.arlo.com/000062512/ For additional assistance, please navigate to Settings > Support in the Arlo App for service options available to you. We appreciate your patience and understanding. Best regards, Arlo Team

  Answered 1 year ago by Arlo Team

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Q: QuestionHow do I put the battery in? I don't see a button to release like the videos say.

Asked 1 year ago by Nico.

• A:Answer You have to use the little tool. Insert it into the hexagonal hole and turn to release to camera from its sleeve.

  Answered 1 year ago by NancyKVerified Purchase

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Q: QuestionHow long do they stay charged?

Asked 1 year ago by Wondering.

• A:Answer The Arlo Pro 4 Cameras can last 3 to 6 months between charges on average usage.

  Answered 1 year ago by Arlo Team

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Q: QuestionDoes this automatically record 24/7? I am looking for something that will record so I can watch later if needed.

Asked 1 year ago by Paula.

• A:Answer It does not automatically record 24/7, however, the Arlo Pro 4 does have the option to continuously record called CVR.

  Answered 1 year ago by Arlo Team

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