Questions & Answers

Q: QuestionDoes this camera system have night vision?

• A:Answer Yes, this camera system has enhanced night vision that allows you to see video in color.

Q: QuestionAre cables included with this camera system?

• A:Answer Yes, cables are included with this camera system.

Q: QuestionDoes this security camera system include cloud recording?

• A:Answer Yes, this security camera system includes one year of Arlo Smart Premier Service with rolling 30 day cloud recording for up to 10 cameras.

Q: QuestionDoes this camera system have two-way audio?

• A:Answer Yes, this camera system has crystal clear, full 2-way audio that reduces wind and noise.

Q: QuestionIs there a siren built into this camera system?

• A:Answer Yes, this camera system has a built-in smart siren.

Q: QuestionWhat is the viewing angle of this camera?

• A:Answer The camera has a 180 degree viewing angle.

Q: QuestionCan you pair Arlo pro 2 cameras with this system as well? We have 2 arlo pro 2 cameras we would like to utilize on the new system if possible.

Asked 7 years ago by Wh.

This question was asked about the related product: Arlo - Ultra Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer Yes, you can use both cameras, but you have to use the Arlo Ultra base station.

  Answered 7 years ago by jago

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Q: QuestionHow are all these reviews in on cameras that haven't been released? Sorry if Im missing something here..

Asked 7 years ago by Mrmota.

This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer They were originally released on 1/13/19. I purchased them in store on that date. There have been software issues that Arlo is working hard to correct. They are progressing but perhaps they pulled the system until they're happier with the software.

  Answered 7 years ago by WMRN

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Q: QuestionHow far away can the cameras be from the base station and still function properly?

Asked 6 years ago by Mike.

This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer Arlo says 300ft but you have to know that thick walls, concrete, floors and metal decrease that distance. They do not tell you however that an exterior and 1 interior wall will significantly degrade the performance to max of about 45 feet (in my experience).

  Answered 6 years ago by Sparky

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Q: Questionhow often do the batteries have to be charged?

Asked 6 years ago by Mike.

• A:Answer Camera batteries last anywhere from 2 days for the Ultra cameras that have heave traffic and as long as 3 weeks for the Pro II cameras that have little traffic. Anyone that really wants true security will quickly realize they need to add an AC power cord to any important camera - especially if you want it to catch the first 3 seconds of any event..... FYI, a person can open a door and walk in and out of the camera view faster then a camera turns on and can record anything meaningful - so it's important to use the 3 second pre record that occurs with a camera that has continuous power.

  Answered 6 years ago by AnonymousVerified Purchase

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Q: QuestionDo the Ultra cameras have improved motion detection compared to the Pro 2? I currently get false alerts when the Pro 2 detects shadows from tree limbs. I would like to upgrade only if the Ultra has improved motion detection.

Asked 6 years ago by scottcornelius.

This question was asked about the related product: Arlo - Ultra Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer Can't answer your question regarding comparison, but I had the same issue with the Ultra regarding shadows/tree and resolved it by lowering motion sensitivity to 65% and limit the motion detection area.

  Answered 6 years ago by Mrbell1970

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Q: QuestionI just bought the new black cameras, can the motion spot lights be manually turned off on individual camera if wanted?

Asked 6 years ago by Fooraces.

• A:Answer Yes, under the video settings on the app for the camera you want to adjust go to low light settings and you can turn off the spot light. It can be done individually for each camera.

  Answered 6 years ago by Dani

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Q: QuestionUltra users reported problems with their cameras in the early versions. I heard Arlo stopped selling them for 1-2 months to issue fixes. As of early April 2019, have these issues been fixed? Any complaints from recent buyers of Ultras? Thanks.

Asked 7 years ago by CraiginLA.

• A:Answer Yes, I’ve had to return mine as not fit for purpose. I brought mine on 4/29/19. I’ve left a review on the BestBuys site explaining the negatives, rather than repeating here.

  Answered 6 years ago by firefox73

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Q: QuestionCorrect me if I'm mistaken. The camera signal is wireless (wi-fi), and the camera uses a rechargeable battery (no wires). Can the camers be hard wired to a transformer so I don't have to deal with recharging? I don't really want solar panels on the house.

Asked 6 years ago by groundhogger.

• A:Answer Yes, you can install the cameras and use the charger cord on them 24/7. The cords can be purchased online with an extended length.

  Answered 6 years ago by Christiph

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Q: QuestionCan I add AC power to these cameras?

Asked 5 years ago by Frank.

This question was asked about the related product: Arlo - Ultra 2-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - Black

• A:Answer Yes, you can choose to power it using its battery or plug it in directly to power outlet using the power adapter that it comes with. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionWhat is the best memory disk to use on the Arlo Ultra base station? Any special brand name , memory size , and speed type?

Asked 6 years ago by ClarkSuperman.

This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer I first bought a 256 G Microcenter card that didn't work. I bought a 32G Sandisk card that worked fine. I could not find any recommendations or specs in the Arlo support site but saw some responses in the Arlo community. Arlo needs to address this issue on their support site.

  Answered 5 years ago by Elmer

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Q: Questionhow do you get code for 1 year Arlo smart plan

Asked 6 years ago by Anonymous.

• A:Answer I've been fighting with them for 4 days about this. They should send you the code when you activate the base. However, that doesn't work most of the time. SO, what you have to do (according to their technical support) is get your camera(s) near the base again. Factory reset your base. Un-register the base and cameras. Then RE-register and set everything back up again from scratch. THEN, they say, you should get the code. If THAT doesn't work, they can do a work-around and have their Arlo Smart Plan team send you a code or just activate your account. Why can't they just do that to begin with? They can't say. It's a disaster of a process and makes no sense.

  Answered 6 years ago by AndyO

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Q: QuestionDoes this kit come with a power cord for each camera?

Asked 6 years ago by Bob.

• A:Answer No, this kit does not come with a power cord for each camera. The Arlo Ultra system comes with one magnetic charging cable.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionCan you use WiFi network extenders or a mesh network to help boost the distance from the cameras to the base?

Asked 6 years ago by Kenster.

This question was asked about the related product: Arlo - Ultra 4-Camera Indoor/Outdoor Wire Free 4K HDR Security Camera System - White

• A:Answer No. You have to have more base stations and plug into each node.

  Answered 6 years ago by Sparky

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