After an hour on a call with support, does not work with Optimum. They only support 16 or 8 channels. null

Question

MelanieBH · Accepted Answer

Three calls to Optimum. Three different answers as to why it won’t work. 
First call, modem is broken; recommended I exchange for same one. 
Second call, it won’t work because we have phone service through optimum, and the SB6190 does not support phone. Recommended we cancel phone service in the morning. 
Third call, cancelled the phone service and transferred to tech support. This was the most believable answer we got: Optimum doesn’t support 32 channels. Need to exchange for a different modem that has 16 channels. 

My question to Best Buy, is WHY is this modem available for purchase in Optimum’s service area? It’s not like we have a choice on our providers.

MikeL · Answer

That is frustrating. I wasn't aware they couldn't go with all carriers until the guy at Best Buy helped me. Truly this is an incredible product and has made a tremendous difference for us.
Best of luck to you!
Mike

SDRonin · Answer

Optimum specific customers: 

Motorolla SB6183 is your best bet right now. It falls into their support range, also well beyond their maximum download speed (as of 02/08/28). 

Motorola SB6190 Will not work, it what it is, we're just going to have to wait a few more years before it's supported.

Magic · Answer

JC:

Sorry to read about your Optimum Online experience.
Looking at their website ( Optimum Online Provided Modem) of modem requirements, as far as I know, there is only one modem in the Best Buy line up that will work is ARRIS - SURFboard SKU: 5839004

Good Luck

Magic

“After an hour on a call with support, does not work with Optimum. They only support 16 or 8 channels.”

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