After the screen turns off, a little later the computer completely locks up. Screen won't turn back on, and the computer requires a hard shutdown and restart with the power button. It seems like a common problem from web reviews. Anyone know how to fix? null

Question

Mikef1 · Accepted Answer

Had exactly the same problem, was lucky I have Best Buy Guarantee and gave it to the Geeks squad. I’m waiting for them to fix it. Will update once I get it back.

Henry · Answer

Could be the Windows update failed. I experienced the same on my old laptop. Checked Windows Update and then reinstalled updates.

Virginiagirl · Answer

I am having the exact same problem you are and mine is less than two months old. Were you able to resolve your issue?

Jason · Answer

I experienced something like this and doing a little research online I found an answer in the power management settings for windows 10.

“After the screen turns off, a little later the computer completely locks up. Screen won't turn back on, and the computer requires a hard shutdown and restart with the power button. It seems like a common problem from web reviews. Anyone know how to fix?”

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