“My WIFI signal with this item seems to drop out after a few hours, and I cannot connect back to it, however the hardwired connection has no issue. Any idea on how to fix this? Could it be the router hardware itself?”
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When using wireless keep in mind that the 2.4 Ghz band may stay connected at a further distance from your wireless router than the 5 Ghz band on wireless routers so try connecting your client device to the 2.4 Ghz band. Consult your owners manual to determine if your router has 2.4 Ghz and 5.0 Ghz bands. Also, for troubleshooting purposes, place your client device in the same room near your wireless router and observe if drop outs still occur. If drop outs still occur, then you very likely have a failing radio within the wireless router which means you should contact Customer Support for repair/replacement -or- go purchase a new wireless router …. just avoid ASUS at all costs. Best Buy Geek Squad tells me that Net Gear is the best to deal with when it comes to their repair/replacement policy. The ASUS repair center is on the West Coast of US so be prepared to pay return shipping costs if you plan on dealing with ASUS.
Sorry, there was a problem. Please try again later.Re-set the network. Turnoff and unplug the Modem, then WiFi Router, then any PC type device. Reboot in this order: (Wait until all of the lights are green on each device before re-booting those devices in this specific order). 1) Modem 2) Router 3) Re-start your PC's. It is imperative that electricity is disconected for each device for at lease 30 seconds. (This should allow enough time for the chip sets to be depleted of electricity). On the PC's, disconnect from electricity and then press and hold the power button for 30 seconds). This should reset the network in the proper order. If WiFi is dropping inadvertently while your hard wired connection is not, there is something wrong in the Windows Settings that need to be corrected. Good Luck! B
Sorry, there was a problem. Please try again later.For troubleshooting help, please reach out to ASUS Support either by phone, email, or chat. https://www.asus.com/support/
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