Questions & Answers

Q: QuestionMy rear exhaust fan turns on when I boot up then turns off and then turns on. Is this normal does the exhaust fan only turn on when PC gets hot? all other fans are running. Thanks...

Asked 4 years ago by Antmf.

• A:Answer Your fans are going to only respond to temps in the case, they are on when they need to be, off when the computer is not under load. Theres no reason for fans to be on all the time.

  Answered 4 years ago by MattVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow would this computer work with playing a game on atleast 1080p and streaming at 1080p? And what should I expect with the thermals when it's under heavy load for say ab hour or more.

Asked 5 years ago by Mowingkid10.

• A:Answer in my honest opinion this system isnt made for streaming,. you want one with more memory and PCIe options, if you want to stream and play in HD 1080P. For one, you are going to need a capture card to stream your game in HD and there isnt really room for it on the mobo. Second, you are limited to 32GB ram on this machine and should probably shoot for 64 on your streaming box. You can TRY it if you want but given that there are new CPU and GPU releases coming in weeks, i would hold off on buying anything and seeing what is available in the new stuff, and also current hardware at these prices will drop.

  Answered 5 years ago by Wramphist

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat type of motherboard is this? - Not specs - what Asus motherboard is used in this? Does bios feature overclocking?

Asked 5 years ago by Mike.

• A:Answer All I know the one I got was a made in China with asus logo painted on. Only one stick of 16gb ram the other thing is the ssd stick just fyi only one case fan and no room to put another one

  Answered 5 years ago by Pcgamer93

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the motherboard on this pc support faster ram? i bought 3200mhz ballistix and after i installed them I looked in the task manager and it's saying speed is at 2667mhz... I'm not great with computers but this seems wrong is my ram being throttled?

Asked 4 years ago by Mrfoxonpc.

• A:Answer The desktop PC will support up to 2666Mhz RAM or memory speed.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionwhats the name and band of this 16 G memory?

Asked 4 years ago by Anonymous.

• A:Answer This model comes with a DDR4 2666 U-DIMM 16 GB 288P RAM.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionRight after the PC is bought how well would you say it performs. I am looking for a PC that doesn't require a ton of modification, and if anything is suggested to improve the performance please suggest it.

Asked 4 years ago by Anonymous.

• A:Answer This unit is intended to be plug and play. Of course we recommend updating Windows and GPU drivers, but for the most part this system is ready to go for peak performance.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI know this may or may not seem like a stupid question, but does Windows boot from the SSD or the HDD, and is it the 64-bit version?

Asked 4 years ago by Alan.

• A:Answer The desktop PC boots up from the SSD the , the 2TB hardrive is a data drive.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI have seen two responses on here from ASUS representatives saying this motherboard, specifically the BIOS, may not support an i9 9900k and that it will support an i9 9900k. Which is it? Also, what is the exact name of the motherboard in this machine?

Asked 4 years ago by SoConfused.

• A:Answer BIOS support for a 9900K is not guaranteed with this system. It may work, but we cannot guarantee it. The motherboard is a proprietary ASUS Z390 chipset motherboard not available for retail sale.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this pc upgradable to an i9 10900k

Asked 4 years ago by Josephw.

• A:Answer No it isn't. You're going to need a Z490 motherboard. Your current motherboard is a Z390.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the motherboard support Ryzen CPU’s?

Asked 4 years ago by Codyman.

• A:Answer No, this unit's motherboard supports Intel 9th Generation CPUs. Please contact ASUS Support prior to swapping CPUs, as this motherboard's BIOS may not support all available processors.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow many watts are in the power supply

Asked 4 years ago by Frank.

• A:Answer The model G15CX-B10 comes with a 700W 80 PLUS (Gold) rated power supply.

  Answered 4 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it have expansion bays for adding another drive?

Asked 4 years ago by Emy.

• A:Answer Yes, addtional drives can be added for more storage space.

  Answered 4 years ago by ASUS Answers

  
  Helpful (3)Unhelpful (2)ReportAnswer this question

Q: Questionjust tried to start up my new asus g15c. connected it to samsung monitor using hdmi cable. computer lights up but monitor shows no device connected. any ideas?

Asked 5 years ago by mekim.

• A:Answer Please test another display cable and port if possible, and verify that your monitor is set to the correct display input. If you are unable to resolve the issue, please reach out to me at [email protected] and include case #N200899665 in your email for reference for more in depth troubleshooting.

  Answered 5 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this desktop connect to the internet via ethernet? I ask because the specs does not specify this. And I'm curious if that's just a typo.

Asked 5 years ago by mister10hands.

• A:Answer Yes it can.

  Answered 5 years ago by ASUS Answers

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I insert an Elgato 4k60 Pro MK. 2 into this motherboard?

Asked 5 years ago by Kobebq.

• A:Answer you technically could use this as there is a free PCI-ex1 slot on the board, but it is directly under the GPU, and honestly with the cooling options not the being the best in this case, i wouldn't recommend it

  Answered 5 years ago by TheWramster

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it come with a keyboard or mouse?

Asked 5 years ago by Sam1.

• A:Answer It does come with both

  Answered 5 years ago by Tekken

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat are the style, size, and quantity of fans used to cool this?

Asked 5 years ago by PaulR0013.

• A:Answer 1 case fan, smaller than 120mm, and 1 fan on the very poor CPU cooler case has ALOT of air slots in it but i recommend adding fans as there are several headers on the MB for extras the cooler master CPU cooler in the photo is NOT stock, but the stock cooler is similar with a smaller fan

  Answered 5 years ago by TheWramster

  • 
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI'm currently trying to upgrade the ssd but am unable to locate it. Could you provide me with a diagram or just tell me where the ssd is located?

Asked 9 months ago by PaulHIII.

Q: QuestionHow much can I sell this pc for??

Asked 10 months ago by Trent1988.