“My laptop freezes occasionally. My BIOS and drivers are up to date. Has anyone else come across this issue before?”
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Only thing I can think of is whether it is getting overheated from whatever activity you might be using. That could be airflow under the system depending on what you're resting it on, but it could also be thermal paste just straight up failing. Assuming it is not the former, then time to activate that warranty and get it checked out.
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