Questions & Answers

Q: Questionis this have worldwide guarantee?

Asked 4 years ago by mrt2vk.

• A:Answer No, this model has a 12 month local warranty for the United States only.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionDoes this product come with a Laptop charger? If not what charger should I get?

Asked 4 years ago by Anon.

• A:Answer If purchased new, this laptop comes with an included charger.

  Answered 4 years ago by ASUS Answers

  
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Q: Questionhow many nits brightness is the 4k 60hz panel?

Asked 5 years ago by Jordan.

• A:Answer The maximum brightness level is 321 nits.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionIs there a Chinese system or Chinese window

Asked 5 years ago by Jose.

• A:Answer The language can be changed within Windows 10.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionwhat brand of network card does the GU502LV-BI7N8 use? For example is it Realtek or another brand?

Asked 5 years ago by muser10.

• A:Answer It's an intel AX201 wireless chip, and it is soldered on the MB.

  Answered 5 years ago by Chucklehead

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Q: QuestionThis model laptop Asus, can upgrade another new CPU ?

Asked 5 years ago by Anonymous.

• A:Answer HaHa? No

  Answered 5 years ago by MatthewVerified Purchase

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Q: QuestionI would like to know a little about the dimensions of the package, Weight with box and measurements of the box

Asked 5 years ago by SGallor.

• A:Answer The shipping box is quite large. 3 feet by 2 feet wide. But when you open the shipping box it comes with the laptop box which looks very nice. That box is 2 feet wide by about 2 feet long. with a thickness of about 5 inches. The laptop is about 1 foot wide by 11 or 10 inches wide. So the laptop is about average size but is amazingly powerful.

  Answered 4 years ago by ScottVerified Purchase

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Q: QuestionDoes it have a memory card reader. If not, do you know if one can be added. I would like to transfer files from my phone and tablet with the sd cards I use.

Asked 5 years ago by DeanaBo.

• A:Answer No, it does not, but you can get a USB Media card reader for under 20 buck to go with it.

  Answered 5 years ago by EricVerified Purchase

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Q: Questionis this available in brushed black?

Asked 5 years ago by Anonymous.

• A:Answer Prism Black only. Sorry

  Answered 5 years ago by PostroadVerified Purchase

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Q: QuestionPurchased the Asus Q537 model on sale, I was wondering would it be better to return it and spend a little bit more money for this laptop? Main uses are daily tasks as well as learning to video edit and some mild gaming as well.

Asked 5 years ago by EJ.

• A:Answer The Q537 is not recommended for gaming. If you plan to game as well, then this laptop would be a better choice.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionHey I was just curious does this laptop have Intel optane memory compatibility?

Asked 5 years ago by Inteloptane.

Q: QuestionDoes it have space for a 2.5 hhd?

Asked 5 years ago by Anonymous.

• A:Answer no

  Answered 5 years ago by potatoVerified Purchase

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Q: QuestionCan a webcam be attached to this computer and is there a suggested one?

Asked 5 years ago by Aamanan.

• A:Answer you can use usb camera

  Answered 5 years ago by potatoVerified Purchase

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Q: QuestionAnyone know what monitor I can connect this laptop to that will give 120 Hz or 144Hz? Also, any camera ideas are welcomed. Thanks!!

Asked 5 years ago by oogli.

Q: QuestionIs this screen HDR-capable? Thanks.

Asked 5 years ago by Jonzey13.

Q: QuestionIs it possible to upgrade the SSD?

Asked 5 years ago by Noob.

• A:Answer Yes

  Answered 5 years ago by PostroadVerified Purchase

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Q: QuestionDoes it support usb-c charging?

Asked 5 years ago by OpusmanG.

• A:Answer Yes. It has one usb-c port that can be used to charge.

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionI just got mine yesterday. Very impressive processing power. Question: Is there any way to install all the drivers at once?

Asked 5 years ago by zmOh.

• A:Answer The driver can be obtained automatically through the software of asus.

  Answered 5 years ago by potatoVerified Purchase

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Q: QuestionThe asus website shows that m15 have the i7-10875H option, but I cannot find it.

Asked 5 years ago by Anonymous.

• A:Answer Yes, this model comes with an Intel® i7-10750H.

  Answered 4 years ago by ASUS Answers

  
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