Questions & Answers

Q: QuestionCan I receive unlock notifications from this device?

• A:Answer Yes, you can receive unlock notifications from this device.

Q: QuestionDoes this smart lock have auto unlock?

• A:Answer Yes, this smart lock has auto unlock technology.

Q: QuestionDoes this smart lock work with Apple HomeKit?

• A:Answer Yes, this smart lock is Apple HomeKit enabled.

Q: QuestionAre batteries included with the smart lock?

• A:Answer Yes, batteries are included with the smart lock.

Q: QuestionDoes this smart lock require an additional bridge?

• A:Answer No, this smart lock requires no additional bridge to connect to Wi-Fi.

Q: QuestionAre keys shareable with this smart lock?

• A:Answer Yes, secure keys are shareable from the app.

Q: Questionif unlocks door via WIFI, how does it work if wifi is down?

Asked 5 years ago by PEFB.

• A:Answer Bluetooth or the key

  Answered 5 years ago by 0mie

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Q: QuestionWill this 4th generation lock work if I want to install multiple in my house without additional equipment?

Asked 5 years ago by Caden.

• A:Answer There's multiple of these in my home without any extra equipment, I've even got a Doorbell Cam Pro & August Keypad working. No extra bridges or apps required, super simple to use.

  Answered 5 years ago by 0mieVerified Purchase

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Q: QuestionCan I use it to child proof my front door so my toddler can’t open the deadbolt?

Asked 5 years ago by AhmedS.

• A:Answer No. Your child can turn the august lock just as easy as a regular dead bolt lock can be turned.

  Answered 5 years ago by BrantVerified Purchase

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Q: QuestionHow do you get in if the battery dies?

Asked 5 years ago by BobB.

• A:Answer Since you are not replacing your whole lock, you can use your key that came with you lock. You get warnings about the batteries life from the APP. Replace the batteries when the APP tells you.

  Answered 5 years ago by millerVerified Purchase

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Q: QuestionHow well does this work in a high humidity environment? Looking for a smart lock for a beachfront property and things tend to wear out and corrode pretty quickly here.

Asked 4 years ago by LisaP8.

• A:Answer Hello, The August Wi-Fi Smart Lock will operate at a humidity of 5-80% non condensing and storage humidity of 5-95% non condensing. Please feel free to reach out to our support team if you have further questions. Thanks, August Home

  Answered 4 years ago by August Customer Care

  
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Q: QuestionDo you need a WiFi bridge for the 4th Gen?

Asked 5 years ago by Anonymous.

• A:Answer No. it has wifi built-in.

  Answered 5 years ago by 0mie

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Q: QuestionI have a mesh Wi-Fi that uses both 2.4 and 5 GHz - depending on the need. Will this lock work for me?

Asked 3 years ago by Sandy.

• A:Answer Yes it will work

  Answered 3 years ago by jankhankVerified Purchase

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Q: QuestionDoes this work during internet outage?

Asked 4 years ago by Aru.

• A:Answer During an internet, or power, outage, you'd be able to use the lock via Bluetooth. Meaning, you can lock and unlock using your smartphone or Apple Watch within Bluetooth range (10 feet or so). You would not be able to use the Wi-Fi functionality during an internet or power outage. If you purchase the August Smart Keypad, that works with Bluetooth so it can always be used to unlock the door, even if power or internet is out.

  Answered 4 years ago by August Customer Care

  
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Q: QuestionI have an outdoor front patio door that I would like to use this on. This way deliveries can be placed inside the gate and be secure, but my home is still locked up while I am gone. Anyone know if this lock would be ok to use outdoors?

Asked 5 years ago by Anonymous.

• A:Answer Ok so if the porch is covered and protected from weather except for temperature then I would say yes that this could be used. You might expect the batteries to be effected by the colder temps on the porch as opposed to being on the inside of your front door. This means your battery life would not be as long as an indoor mounted device. Now if the door your wanting to put it on is exposed to the weather (rains,snow, etc. then I would say no since this is designed for indoor or sheltered environment. There is no weather resistant rating for the device hence no protection from water damage, direct sunlight, ice etc. You may want to consider Level Bolt for your needs since it is mounted inside the door protecting it from the weather. Suggesting this assuming the door has a standard deadbolt in door mount. Including a picture of the Level Bolt i have…

  Answered 5 years ago by TechJunkieVerified Purchase

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Q: QuestionI have a 3rd gen installed and just bought the 4th gen will I have to change out all of the hardware?

Asked 5 years ago by Dimmer.

• A:Answer Yes. The diameter of the locks are completely different, so the mounts aren’t interchangeable. The good news is it’s an easy 15 minute job!

  Answered 5 years ago by GrapeVerified Purchase

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Q: QuestionI have a outside door that we go in and out of 15 times a day. can I set it where it will stay unlocked until I override it, like at bedtime?

Asked 5 years ago by Jack.

• A:Answer Unless you activate (arm) the auto-lock feature, the lock will remain in whatever position you set it in. When you rise in the morning, unlock the door and it will stay that way until you lock it again. Once locked, it can be opened automatically if you have activated (armed) the auto-unlock feature. The main advantage of this lock is that you can control it from a remote location without using a key. You can lock or unlock it from anywhere in the world with an internet connection and you can be as close as standing right next to it with you phone in hand. The only "automatic" actions it affords are to auto-lock if you are more than 100 or so yards away outward bound and auto unlock when you are within 30 or so yards inbound. Hope this helps.

  Answered 5 years ago by BurrVerified Purchase

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Q: QuestionIf the smart lock is electronically locked can the knob be manually turned to unlock or will it need to be electronically unlocked or by the key lock?

Asked 5 years ago by Bee.

• A:Answer You can manually unlock it. At any point, the lock can be manually locked and unlocked. You can also set a timer for it to lock itself after it is unlocked.

  Answered 5 years ago by HappyZeusVerified Purchase

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Q: Questioncan you use Bluetooth ALL the time. Turn off wifi so lock will only work about 30 feet from your cell phone?

Asked 5 years ago by mike.

• A:Answer While I have never used it that way there does appear to be an option in settings to disconnect WiFi while retaining local access. This would make sense as Bluetooth it’s preferred method of connection anyway, the WiFi is really only present for remote access and HomeKit, Amazon, Google access.

  Answered 5 years ago by mjwillson23

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