Questions & Answers

Q: QuestionCan I send videos to this digital frame?

• A:Answer Yes, you can send videos directly from your phone to the digital frame.

Q: QuestionDoes this digital frame automatically adjust its brightness?

• A:Answer Yes, this digital frame automatically adjusts screen brightness.

Q: QuestionHow do I set up this digital frame?

• A:Answer You simply plug it in, connect to WiFi, and the app will guide you.

Q: QuestionDoes this digital frame have built-in speakers?

• A:Answer Yes, this digital frame includes a built-in speaker for video playback.

Q: QuestionIs there a fee for storing photos on this digital frame?

• A:Answer No, there is free unlimited storage for both photos and videos with no subscription fees.

Q: QuestionWhat is the screen resolution of this digital frame?

• A:Answer The image resolution of the display is 1280 x 800.

Q: QuestionDoes this digital frame work with Android?

• A:Answer Yes, this digital frame is compatible with Android operating system.

Q: QuestionDoes this digital frame have built-in storage?

• A:Answer No, this digital frame does not have built-in storage.

Q: QuestionIs there a limit to the number of photos I can add?

• A:Answer No, you can add unlimited photos and videos with the free Aura app.

Q: QuestionIs there a timer on this digital photo frame?

• A:Answer Yes, this digital photo frame has a programmable timer.

Q: QuestionDoes this digital frame support wireless connectivity?

• A:Answer Yes, this digital frame supports Wi-Fi wireless connectivity.

Q: QuestionCan I set up the digital frame as a gift?

• A:Answer Yes, you can add photos in advance for a personalized gift setup.

Q: QuestionCan I adjust the speed of the slideshow?

• A:Answer Yes, you can adjust the slideshow speed with customizable slideshow controls.

Q: QuestionCan you add text and otherwise manipulate the photos on the frame ? Can you search for specific photos ? Do my albums in my iPhone array also get transferred ?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Aura Home - Carver 10" Digital Wifi Frame - Matted Gravel

• A:Answer You can add a caption that will be visible on the frame screen, although be aware that if you add a caption to a photo that you have added to multiple different frames, that caption will be visible on ALL of the different frames even if the users are different. Also any user can add a caption not just the one who added the photo, and that caption will still be visible across all the different frames, even the ones that user does not have access to. You cannot otherwise manipulate the photos on the frame. You cannot search for specific photos. You can use the Aura app to select photos from your iPhone to add to each frame.

  Answered 9 months ago by Anonymous

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Q: QuestionIs this compatibile witb tbe android?

Asked 7 months ago by Anonymous.

This question was asked about the related product: Aura Home - Carver 10" Digital Wifi Frame - Matted Gravel

• A:Answer Yes it is compatible with android.

  Answered 7 months ago by Will1971

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Q: QuestionDo all photos show on a continuous loop, or can I create separate folders for particular events, vacations, etc.?

Asked 1 year ago by Janet.

This question was asked about the related product: Aura Home - Carver 10" Digital Wifi Frame - Matted Gravel

• A:Answer Either a continuous chronological loop of all photos added to the frame, or a shuffle of all photos added to the frame. Unfortunately and frustratingly, you cannot create separate albums or folders for particular events.

  Answered 9 months ago by Anonymous

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Q: QuestionHow long video it can play?

Asked 1 year ago by Anand.

• A:Answer Your frame can play videos up to 30 seconds long.

  Answered 8 months ago by Anonymous

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Q: QuestionWhy doesn’t it connect to my internet?. I have both 2.4 and 5

Asked 1 year ago by Janet.

This question was asked about the related product: Aura Home - Carver 10" Digital Wifi Frame - Matted Gravel

• A:Answer Aura's Customer Care team will be able to assist you with any issues relating to WiFi connectivity. You can open a service request here: https://auraframes.com/help-request.

  Answered 8 months ago by Anonymous

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Q: QuestionDo you plug this frame into the wall outlet?

Asked 1 year ago by Ginny.

This question was asked about the related product: Aura Home - Carver 10" Digital Wifi Frame - Matted Gravel

• A:Answer Yes.

  Answered 1 year ago by Anonymous

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