Questions & Answers

Q: QuestionDoes this come with cloud storage? If I purchase the same frame on Amazon, it is unilimited storage, but I don't know how it works if I purchase from Best Buy. Please clarify.

Asked 1 year ago by Metz.

• A:Answer Yes, unlimited cloud storage anywhere you buy it.

  Answered 1 year ago by frank

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Q: QuestionIs the frame unlimited for photos?

Asked 1 year ago by Gammy.

• A:Answer Yes. There is free cloud storage.

  Answered 1 year ago by frank

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Q: QuestionWhat is the aspect ratio?

Asked 1 week ago by Anonymous.

This question was asked about the related product: Aura Home - Aura Carver Mat 10 Digital Wifi Photo Frame-Charcoal with Paper Mat - Charcoal (Dark)

Q: QuestionIs the screen anti-glare?

Asked 1 month ago by Renea.

This question was asked about the related product: Aura Home - Aura Carver Mat 10 Digital Wifi Photo Frame-Charcoal with Paper Mat - Charcoal (Dark)

• A:Answer Yes, the screen is antiglare.

  Answered 3 days ago by GLORIAMVELEZVerified Purchase

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Q: QuestionDoes this picture frame connect to 5G networks?

Asked 1 month ago by Anonymous.

• A:Answer yes, mine does

  Answered 1 month ago by MarybethTVerified Purchase

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Q: QuestionHow many different phones or people can add to this product?

Asked 2 months ago by T.

This question was asked about the related product: Aura Home - Aura Carver Mat 10 Digital Wifi Photo Frame-Charcoal with Paper Mat - Charcoal (Dark)

Q: QuestionCan someone help me set up and load photos to my frame at time of purchase

Asked 2 months ago by Anonymous.

Q: QuestionDoes this frame do both ways horizontal and vertical

Asked 4 months ago by Mscountry2.

• A:Answer YES

  Answered 4 months ago by user450202Verified Purchase

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Q: QuestionMy AC adapter for my AF900 has failed. What is the secondary voltage of the AC Adapter.

Asked 4 months ago by Jmac.

Q: QuestionIs there a code so others can add photos as well.

Asked 4 months ago by Code.

• A:Answer YES others can be added to the people who can add photos - that is the fun part. Daily surprises!

  Answered 4 months ago by user450202Verified Purchase

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Q: QuestionDoes this frame have a scan disk port to load pictures

Asked 4 months ago by Octobergolf111.

Q: QuestionCan this frame be charged in Ireland? They have different voltage system than the US.

Asked 4 months ago by Spencer.

Q: QuestionNeed instructions to set up again my aura 900 photo screen with my iPhone . Last two time my friends tech savvy did it for me .

Asked 4 months ago by Patriciac47.

• A:Answer Go to their website for instructions

  Answered 4 months ago by Beachbum

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Q: QuestionCan you load pictures remotely, say from another city, to update the Grandparents? Or do you have to be on the same netork in a house to send / update pictures?

Asked 6 months ago by Mark.

• A:Answer YES that is the fun part.

  Answered 4 months ago by user450202Verified Purchase

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Q: QuestionCan I hang this frame on the wall?

Asked 6 months ago by LauraF.

• A:Answer No, unless you put it on a shelf. It also have a power cord running to it all the time.

  Answered 6 months ago by arae

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Q: QuestionCan I call from my iPhone to frame and do digital phone call and see person in the camera on the frame

Asked 6 months ago by Sherr.

• A:Answer No, but you could text a video of yourself to the frame and select it to be seen immediately.

  Answered 6 months ago by arae

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Q: QuestionCan you load photos onto this using a flash drive?

Asked 6 months ago by bassanio77.

• A:Answer You can email them as an attachment, but in small quantities at a time.

  Answered 6 months ago by arae

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Q: QuestionHow does this frame convert pictures taken vertically, as most are when the frame is horizontally landscaped? Do they appear smaller?

Asked 7 months ago by Landscape.

• A:Answer Matches vertical and keeps horizontal pictures by themselves. They do not appear smaller.

  Answered 5 months ago by BenSVerified Purchase

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Q: QuestionHow many pictures does this hold?

Asked 7 months ago by Gigi.

• A:Answer Unlimited cloud storage. No fees.

  Answered 6 months ago by arae

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