Questions & Answers

Q: QuestionCan I upload pictures from different states or countries?

Asked 6 months ago by Beto.

• A:Answer Yes you get a link. I have scattered family that add to the frame all the time.

  Answered 4 months ago by RayCVerified Purchase

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Q: QuestionCan you put your camera app on this and have a live display- hook it up to a app

Asked 6 months ago by Abby.

• A:Answer No sadly, but you can also display videos with quality audios

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionCan u easily remove pix from photo frame?

Asked 8 months ago by GG.

• A:Answer Yes. You can do this via the app/ website or from the frame directly

  Answered 2 months ago by GHP1Verified Purchase

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Q: QuestionIs there a limit to video length, ie. 30 or 60 seconds?

Asked 9 months ago by Vicke.

• A:Answer Yes there is sadly, 30s.

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionTwo questions: 1) When the frame is displayed horizontally, will it show 2 vertical pictures side by side like their smaller frames do? Or does it only display one at a time? 2) What are the dimensions of the actual display screen without the mat?

Asked 9 months ago by Evie.

Q: QuestionDoes the matte come in different colors?

Asked 10 months ago by Robert.

• A:Answer Nope unless your getting a different version entirely

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionIs the screen glass or plastic?

Asked 1 year ago by Triish.

• A:Answer Definitely not glass but more or less like plastic.

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionI see the answer to the slideshow question... is scrolling through one of the other options? Is it touchscreen if so?

Asked 1 year ago by Curious.

• A:Answer No it’s not touch screen but it has finger sensor on the sides of the frame. These can be used for various purposes.

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionCan a person load old pictures from a thumb drive!

Asked 1 year ago by Yma.

• A:Answer You need your phone sadly

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionHow much memory does this frame have? Can I get one that has 1 tera byte?

Asked 1 year ago by Beverly.

• A:Answer It uses cloud storage so yes you could get up to a tb.

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionCan photos be sent to this frame over wifi?

Asked 1 year ago by AM.

• A:Answer Yes through the aura app.

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionDo I need to buy an external memory for this frame?

Asked 1 year ago by Amanda.

• A:Answer Nope.

  Answered 4 months ago by MikiUVerified Purchase

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Q: QuestionI see there is a mat on the screen . Is that included within the 15 inches? Can we turn mat off?

Asked 2 years ago by Meesh.

• A:Answer No, the mat can't be turned off.

  Answered 1 year ago by nashvillefornowVerified Purchase

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Q: QuestionIs this frame like a slide show?

Asked 2 years ago by Jojo.

• A:Answer Slide show is one of the options, but there are other options to view.

  Answered 1 year ago by nashvillefornowVerified Purchase

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Q: QuestionDoes it have a portrait and landscape feature

Asked 1 year ago by Herb.

• A:Answer Yes

  Answered 4 months ago by MikiUVerified Purchase

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