Questions & Answers

Q: QuestionDoes the keypad come with batteries?

• A:Answer The Level Keypad requires two AAA batteries, and they are included.

Q: QuestionWhat type of batteries does the keypad use?

• A:Answer The Level Keypad uses two AAA batteries.

Q: QuestionWhat is the maximum distance between the keypad and the lock?

• A:Answer The Level Keypad can be installed anywhere within 30 feet of your lock.

Q: QuestionHow many key codes can the keypad support?

• A:Answer The keypad can support up to 50 key codes.

Q: QuestionDoes this require Internet?

Asked 3 months ago by Bret.

• A:Answer Thanks for reaching out! The Level Keypad does not require internet to operate. It connects directly to your Level Lock over Bluetooth, so you can lock and unlock your door with a simple code even if Wi-Fi isn’t available. If you’d like, our team would be happy to walk you through setup or answer any other questions. You can reach us at (833) 453-8354 or by email at [email protected].

  Answered 3 months ago by LevelHome Team

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Q: QuestionCan you carry this keypad with you? Will it work if not installed on a wall next to the deadbolt? When in range of opening the door and entering the code. Will it work? Thank You

Asked 2 years ago by Tina.

• A:Answer Yes, I was required my condo building to remove mine, but it does work as a remote control you can take with you.

  Answered 2 years ago by JoelEblin

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Q: QuestionWould this keypad work with an August Smart Lock?

Asked 3 years ago by Ron.

• A:Answer According to the instructions it is only for Level deadbolts or Level Smart locks.

  Answered 3 years ago by TheonlyqueenacVerified Purchase

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