Questions & Answers

Q: QuestionThere were no instructions for use and Bluetooth setup where can I find this information?

Asked 3 years ago by Ricky.

• A:Answer There is only one button on the case when you open it all you have to do is press and hold that button until you see that blinking light and then connect it to your phone or computer.

  Answered 2 years ago by CarlVerified Purchase

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Q: QuestionDo these come with wax in the ear piece? I hear lots of comments that these beats come in bad shape with was and are not fully clean.

Asked 3 years ago by josue.

• A:Answer I got mine in a new shape, just without the box.

  Answered 3 years ago by Anonymous

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Q: QuestionWill they be cleaned and fixed if refurbished?

Asked 3 years ago by Coolkid.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Studio Buds True Wireless Noise Cancelling Earbuds - White

• A:Answer In theory, yes, but I just received a certified refurbished pair of earbuds with someone else's earwax all over them and the case was covered in dirt.

  Answered 1 year ago by Jennettles

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Q: QuestionWhat is the warranty in this item?

Asked 3 years ago by Rami.

• A:Answer Do not buy refurbished!!!! Buy brand new cause these are the worst

  Answered 2 years ago by ElizabethM

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Q: QuestionCan these be used on a hp laptop?

Asked 3 years ago by Rebecca.

• A:Answer Yes, go into Bluetooth settings

  Answered 3 years ago by BeatsDREVerified Purchase

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Q: QuestionDo they come in a box like a new one?

Asked 3 years ago by M.

• A:Answer They came in the original box, but it was in fair condition. However, all Beats will not be the same. It depends on how the Beats were returned.

  Answered 3 years ago by SharonMay

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Q: QuestionCan you pair multiple devices at a time? Example let say you have two phones, can both devices be paired at one time?

Asked 3 years ago by Gezz.

• A:Answer Yes and no. I currently have my bests paird with my phone, tablet, and 2 HP computers. However, you can only listen to one divice at a time. There might be an eaiser way, but I just turn on bluetooth for which ever device i want to use them with. (Or with my phone i just turn my BT off until it pairs to the other device and then turn it back on to work with my car and watch.

  Answered 3 years ago by MariahVerified Purchase

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Q: Questiondo these work the same as the ones that are not refurbished?

Asked 3 years ago by sandy.

• A:Answer So far I can’t complain about them. I was afraid that they wasn’t going to work, but these beats headphones are great.

  Answered 3 years ago by TommyVerified Purchase

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Q: QuestionMusic sound quality on these

Asked 2 months ago by Buddybigredcar.

Q: QuestionCan this work on a plane that uses jacks?

Asked 6 months ago by fred.

• A:Answer No

  Answered 4 months ago by RAMZIBVerified Purchase

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Q: Questiondoes it work with fast connection with apple products?

Asked 1 year ago by ViniBrasa.

• A:Answer Yes it does.

  Answered 4 months ago by MolyE

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Q: QuestionHow do they charge and are they adaptable with apple

Asked 1 year ago by Anonymous.

• A:Answer Yes to both questions

  Answered 1 year ago by SteveKVerified Purchase

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Q: QuestionDoes the refurbished beats pill EarPods include warranty or do I have to purchase it?

Asked 1 year ago by Beats.

• A:Answer already includes warranty

  Answered 1 year ago by Juanjose22Verified Purchase

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Q: QuestionIs there an accessory that connects to the beats in case they fall out of your ear

Asked 1 year ago by Beats.

• A:Answer Not to I my knowledge, instead get a different model

  Answered 1 year ago by SteveKVerified Purchase

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Q: Questiondo these work with ipone 11 and apple watch 9???

Asked 1 year ago by frustrated.

This question was asked about the related product: Geek Squad Certified Refurbished Beats Studio Buds Totally Wireless Noise Cancelling Earbuds - Ocean Blue

• A:Answer Yes on iphone11. Don't know apple watch9

  Answered 1 year ago by SteveK

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Q: QuestionCan i know the reason why refurbished ?

Asked 1 year ago by Refurbished.

This question was asked about the related product: Geek Squad Certified Refurbished Beats Studio Buds Totally Wireless Noise Cancelling Earbuds - Ocean Blue

• A:Answer because they were trash new and they will resell you the same trash.

  Answered 1 year ago by MatthewW

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Q: QuestionDoes anybody know if these work the same as the Apple AirPod pros with the transparency feature??

Asked 1 year ago by SonokoDK.

• A:Answer Not even close to the same. I consistently had to take an earbud out of my ear in order to hear my friends talk next to me. With Apple airpods you don't have to do that.

  Answered 1 year ago by user187239

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Q: QuestionCan I charge these without the wire like the AirPods?

Asked 1 year ago by JC.

This question was asked about the related product: Beats - Geek Squad Certified Refurbished Studio Buds True Wireless Noise Cancelling Earbuds - White

• A:Answer Yes, the case will charge the earbuds. The case must be charged with a cord

  Answered 9 months ago by TechEx85

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Q: QuestionHow is the audio quality in phone calls? People complain about background noise with my current earbuds.

Asked 1 year ago by Mattt.

• A:Answer Very Good!!

  Answered 1 year ago by LauraGVerified Purchase

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