Questions & Answers

Q: QuestionI've been making sure both earbuds are set inside the case correctly to make sure both get charge. The last 3 times I've used them, only the right side works. How can I make sure both work correctly?

Asked 3 years ago by Robbie.

• A:Answer I highly recommend getting insurance but I believe if you take it back and just ask for an exchange that would help out your charging problem

  Answered 3 years ago by KeepsupwiththebeatVerified Purchase

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Q: QuestionDo they have noice cancellation

Asked 3 years ago by Connor.

• A:Answer No

  Answered 3 years ago by Rozaylex

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Q: Questioncan it be used with a bluetooth office phone?

Asked 3 years ago by Anonymous.

• A:Answer It will connect with Bluetooth

  Answered 3 years ago by techie

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Q: QuestionDo they come with a charging case?

Asked 3 years ago by Diane.

• A:Answer Yes

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionAll of a sudden I cannot get my Power Beat Pro to connect with my I-Phone . I followed the initial pairing instructions when I purchased them a year ago or so- They are fully charged and the phone is on and right next to them. any ideas? Thanks.

Asked 3 years ago by TheRave.

• A:Answer Put back in case and again in ear. Otherwise remove Bluetooth pairing and repair.

  Answered 3 years ago by Phoj

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Q: Questionwill these work with tv bluetooth

Asked 3 years ago by Anonymous.

• A:Answer Yes. Great to have just one in your ear and still be able to hear if someone else is trying to get your attention.

  Answered 3 years ago by JacFVerified Purchase

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Q: QuestionI have a Samsung Galaxy S20 Ultra Note and understand from previous Q&A that these Powerbeats Pro will, in fact, connect to my Samsung but the functionality is diminished. Exactly what functions will not be available when I connect with my Samsung?

Asked 3 years ago by Anonymous.

• A:Answer I have a Samsung note 20 it connects great the sound is awesome and i use all functions

  Answered 3 years ago by Michelle3971

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Q: QuestionWHATS THE WARRANTY

Asked 3 years ago by RUTH.

• A:Answer I don't believe these come with warranty from best buy, probably only the manufactures warranty which doesn't cover accidental or loss/theft. You can purchase a apple warranty for $29 tho.

  Answered 3 years ago by Christian

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Q: QuestionWill these earbuds work with a 2018 iPad?

Asked 3 years ago by Junie2nz.

• A:Answer Yes. Connected to my iPad with no issues

  Answered 3 years ago by TjFord

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Q: QuestionI lost one of my earbuds will the one work by itself

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by Limey

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Q: QuestionDo they have “ Noise Cancelation “ ?

Asked 3 years ago by Anonymous.

• A:Answer No

  Answered 3 years ago by Jimmy

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Q: QuestionWhat type of charger/power supply needed to charge the earbuds?

Asked 3 years ago by Caveman.

• A:Answer They are packaged with a lightning cable.

  Answered 3 years ago by bpetreeVerified Purchase

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Q: QuestionHow long is the battery life?

Asked 3 years ago by Anonymous.

• A:Answer 6 hours of battery life

  Answered 3 years ago by MrCDaddyVerified Purchase

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Q: QuestionHaving trouble connecting them to my Samsung smart TV Which is about 5 years old. Which was part of the reason of getting The earbuds.

Asked 3 years ago by Jaybird.

• A:Answer If you go into your TV settings look up bluetooth and hold the button for your beats with them inside your case until the light turns white you should be able to connect them. Hope this helps.

  Answered 3 years ago by Whoyou

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Q: Questiondo beats earbuds compatible with google phones.

Asked 3 years ago by CTaylor.

• A:Answer Yes.

  Answered 3 years ago by Jesus

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Q: QuestionCan you charge him on a wireless pad

Asked 3 years ago by SNOOK15.

• A:Answer No, you have to use a lightning cable.

  Answered 3 years ago by EncoreVerified Purchase

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Q: QuestionAre they waterproof / sweat proof?

Asked 3 years ago by Mini.

This question was asked about the related product: Beats - Powerbeats Pro Totally Wireless Earbuds - Ivory

• A:Answer Yes they are. They’re meant for working out so sweat won’t be a problem.

  Answered 3 years ago by Jesus

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Q: QuestionI lost one of the rubber covers for my Powerbeats Pro earphones in black where can I buy a replacement

Asked 3 years ago by Jeter.

• A:Answer Amazon. Buy the foam ones which provide a better seal which means better sound

  Answered 3 years ago by Jvelasquez

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Q: QuestionTraveling to Israel. Do I need a converter for my power cord?

Asked 3 years ago by Anonymous.

• A:Answer Possibly so

  Answered 3 years ago by SinCityFilmZ

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