A:AnswerHi. Yes, this is compatible with most laptops with a DisplayPort output and not compatible with Microsoft Surface Pro 3 tablets & Pro 3 docks, MacBook Air 10.8 or newer versions.
A:AnswerIf the device is within its hardware warranty, we can still replace it ourselves. But regarding the replacement in Best Buy, we suggest that you confirm with them directly to check if they can replace it themselves.