A:AnswerMake sure you don't have the toaster on "Bagel" -- your toaster SHOULD toast both sides of your bread -- if it doesn't toast BOTH SIDES you have a defective product.
A:AnswerSame here my friend, looks like cheap things are more expensive in the long wrong, I was going to return it but reading you question I will just throw away that piece of crap
A:AnswerThe crumbs on mine have always gone down into the crumb tray which slides out easily and I empty it without any other crumbs being left in the toaster. Toasted raisin breads and all other kinds of breads.