“I bought this unit this week and tried using it but it would not puncture the bottom of the pod even after several tries. Any ideas before I take it back Thanks”
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I learned to just "smash" it down with my fist. I close cover then "whack-a-mole" it to make sure the capsule gets punctured and it's worked. Just pressing it down hasn't worked at all. So far, so good. Hope that helps.
Sorry, there was a problem. Please try again later.I have an old model of this type. Try puncturing when you insert the K pod into the holder, before placing them into the machine. That works great for the one I have.
Sorry, there was a problem. Please try again later.Some pods have very thick plastic to pierce, I’ve ran into these pods various times with my keurig, even the keurig struggled too pierce them. I would buy a better quality brand of pod that has the official keurig seal of compatibility.
Sorry, there was a problem. Please try again later.I believe that piece that punctures the pod is not metal. So making it not easy to puncture the pod.
Sorry, there was a problem. Please try again later.Hello and thank you for contacting Made by Gather - Bella. We are sorry to hear that you are experiencing some issues with your coffee maker. Please send an email to help@bellahousewares.com, attach a photo of the ETL sticker (silver/white sticker on the back or underneath), and we will be happy to assist you further. Thank you, Bella Customer Service
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