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Hello, thanks for reaching out. It’s normal for steam to come out because of the moisture in the food but enough for it to change cook time seems strange. You can always reach us at at 1 866-832.4843 or email us at [email protected]. Have a great day. The BELLA team.
Sorry, there was a problem. Please try again later.That seems more than norm, return it. Some steam yes does come out of the door of especially when doing a chicken that has a lot of moisture, but not so much to change the settings. It seems odd settings has changes I never had that problem with mine, it may having an electrical problem.
Sorry, there was a problem. Please try again later.I would guess it's pretty normal. Seems like every time we cook any types of meats or starchy items it really produces a fair amount of moisture on that front part. We've only had it for about a month and used it a lot. It doesn't seem to be affected by it so far.
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