Questions & Answers

Q: QuestionWhat is the maximum height this phone case can be dropped from and still protect my phone?

• A:Answer This phone case provides shock resistance from drops of up to 3.9 feet.

Q: QuestionWhat is the warranty on this phone case?

• A:Answer This phone case comes with a 1-year warranty on both parts and labor.

Q: QuestionIs this phone case compatible with the iPhone 13 Pro Max?

• A:Answer No, this case is specifically designed for the iPhone 13 Pro, not the Pro Max model.

Q: QuestionAre Best Buy essentials products designed to be reliable?

• A:Answer Yes, Best Buy essentials products are designed to be honest, safe, and reliable, doing exactly what you need them to do.

Q: QuestionIs this phone case compatible with magnetic charging?

• A:Answer Yes, this case is magnetic charging compatible, so you can charge your phone without removing the case.

Q: QuestionDoes this case have a soft or hard shell?

• A:Answer This phone case has a soft shell made of liquid silicone.

Q: QuestionIs this item in stock ?

Asked 1 year ago by Angelo.

• A:Answer Hi Angelo! To get the most accurate and up-to-date information on the availability of the Best Buy essentials™ Liquid Silicone Case for iPhone 13 Pro - Black, we recommend checking our website directly. Inventory can change frequently, so it's best to consult the product page for the latest stock status. You can find the product page here: https://www.bestbuy.com/site/best-buy-essentials-liquid-silicone-case-for-iphone-13-pro-black/6472108.p?skuId=6472108, or you can contact us at (1-866-597-8427). - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

  Answered 1 year ago by BestBuyEssentialsSupport Team

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Q: QuestionDoes this case contain BPA?

Asked 1 year ago by Anonymous.

• A:Answer Thank you for your inquiry! No, this case is made of liquid silicone and does not contain BPA. Keith | Best Buy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-liquid-silicone-case-for-iphone-13-pro-black/6472108.p?skuId=6472108

  Answered 1 year ago by BestBuyEssentialsSupport Team

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Q: QuestionDoes this case work for the basic iPhone 13? NOT the pro or max models .

Asked 2 years ago by David.

• A:Answer iPhone 13 Pro only.

  Answered 1 year ago by JohnDVerified Purchase

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