“My wires are stuck and I cannot get to them to pull. Has anyone ever dealt with this ? How did you solve the problem ??”
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Hi Bri! Thank you very much for reaching us out for this concern. In order to provide the best resolution, kindly give us a call at 1-888-237-8289. JC | BestBuy Essentials Support https://www.bestbuy.com/site/best-buy-essentials-full-motion-tv-wall-mount-for-47-84-tvs-black/6451333.p?skuId=6451333
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