Questions & Answers

Q: QuestionDoes Best Buy Total have a price guarantee if I find product from another vendor will Best Buy Total refund the difference

Asked 3 months ago by Steve.

• A:Answer yes

  Answered 3 months ago by VeggieValVerified Purchase

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Q: QuestionDoes best buy membership include indtallation

Asked 3 months ago by JohnY.

• A:Answer yes

  Answered 3 months ago by VeggieValVerified Purchase

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Q: QuestionCan I purchase an extended warranty beyond two years? For example, appliances usually allow a 4-5 year extended warranty. Do I purchase that at time of purchase or do I wait till the two years are up first and how would I track that if so?

Asked 3 months ago by Deliverance.

• A:Answer after the 2 years

  Answered 3 months ago by VeggieValVerified Purchase

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Q: QuestionWill the geek squad do data transfers from an old computer (Windows 10)) to a new computer (Windows 11) which is already set-up and operating?

Asked 3 months ago by James.

• A:Answer yes! worry free if you get the yearly membership which is less than if you paid separately to do it.

  Answered 3 months ago by vanilla55Verified Purchase

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Q: QuestionDoes best buy total cover transferring my files from my old desktop to the new desktop. Can they clean up my files?

Asked 3 months ago by Linda.

• A:Answer I believe they can if you purchase the Best Buy Total membership.

  Answered 3 months ago by CFowlerVerified Purchase

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Q: QuestionI have a best buy Total Membership and need help fixing my TV; how do I arrange for a home repair visit

Asked 3 months ago by larry.

• A:Answer Hello, Larry! Thank you for leaving us a review. We can certainly understand needing support with your TV. We recommend our customers to either call our Geek Squad team or schedule an appointment with them online. We have provided a link below for reference. https://www.bestbuy.com/service-triage/home

  Answered 3 months ago by Memberships Expert Team

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Q: QuestionIf I purchase the My Best Buy Total Membership today, will it cover my older Dell laptop.

Asked 3 months ago by Otis.

• A:Answer I believe so. I went in for service to my 3-year old laptop and the membership was cheaper than getting it repaired A La Carte.

  Answered 3 months ago by CarolynCVerified Purchase

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Q: QuestionWhat happened if tv doesn't work anymore after 1 year 2 months? I'm totally confused on what is covered by this plan.

Asked 3 months ago by Ioana.

• A:Answer If you haven't paid for the yearly membership again for tis before the two months then i think that protection plan isn't there anymore?

  Answered 3 months ago by David

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Q: QuestionDoes Best Buy offer free haul away

Asked 4 months ago by BillH.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer After transferring data to a new computer, they took the old computer for recycling.

  Answered 4 months ago by DaveH

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Q: QuestionDoes the $179.99 membership covers for loss and theft?

Asked 4 months ago by Anonymous.

• A:Answer Nope.

  Answered 4 months ago by Jaye

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Q: Question1. This includes, 2 years warranty on product? 2. Geek squad to do data transfer from old computer to new one? 3. Install Microsoft 365 personal at time of purchase?

Asked 4 months ago by Lititzresident.

• A:Answer 2 years' warranty if you remain a Total Tech Member for the 2 years. Everything else you asked is "yes" as long as you are a member.

  Answered 4 months ago by Jaye

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Q: QuestionDoes Total Tech cover installation

Asked 4 months ago by Jojo.

• A:Answer I am not sure what you mean by installation. Total tech covers assistance and online with installing software, transferring data from one computer to another and set up of ne computers, both in the store and online. The online tech support is excellent and can handle most installation issues, to include changing settings to meet changing needs.

  Answered 4 months ago by DonnaH

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Q: Questiondoes totaltech cover more than 1 PC in a home?

Asked 4 months ago by bb.

• A:Answer Yes. I always maintain two laptops simultaneously and am able to have them both worked on under the same plan.

  Answered 4 months ago by DonnaH

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Q: QuestionIf the price drops on a product ordered, do you get the new discounted price credit back to your Best Buy Card?

Asked 4 months ago by MSki.

• A:Answer yes

  Answered 3 months ago by VeggieValVerified Purchase

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Q: QuestionIf I purchased a Best Buy product 2 years ago ( Xbox elite controller ) and want to consider buying my Best Buy total membership will I get the protection plan and switch it out for a new controller?

Asked 4 months ago by Steven.

• A:Answer Nope.

  Answered 4 months ago by Jaye

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Q: QuestionDoes Total Tech include connecting my eero7 system?

Asked 4 months ago by Keith.

• A:Answer Yes very informative and set up short cuts

  Answered 3 months ago by MarthaB

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Q: QuestionHow do I replace the maintenance box on my Epson ET4750 printer?

Asked 4 months ago by Catsmeow.

• A:Answer To replace the maintenance box on your Epson ET4750 printer, follow these steps:Make sure the printer is powered on, then open the scanner unit to access the inside.Locate the maintenance box cover on the right side (usually behind a small access door).Remove the cover, then carefully slide out the old maintenance box.Unpack the new maintenance box, insert it in the same position, and push it in until it clicks.Replace the cover and close the scanner unit.The printer may prompt you to reset the maintenance box counter—follow any on-screen instructions.Dispose of the old maintenance box according to local regulations, since it may contain ink residue.

  Answered 4 months ago by PrivateNVerified Purchase

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Q: Questionhow many devices are covered

Asked 4 months ago by Anonymous.

• A:Answer All the devices that have been purchased with the same account that you purchased the warranty or geek squad on. As long the account doesn’t have a lapse

  Answered 4 months ago by DANIELCVerified Purchase

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Q: QuestionDo I get free installation with member pluse

Asked 4 months ago by Greg.

• A:Answer Yes

  Answered 4 months ago by LhashaT

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