A:Answer Hello and thanks for reaching out! We understand wanting to make sure previous purchases are covered. While any purchases, whether purchased from Best Buy or somewhere else, can take advantage of the Geek Squad 24/7 tech support features of My Best Buy Total, only qualifying purchases made from Best Buy after joining will have the benefit of the included protection plans. If you made a recent purchase of a laptop, we recommend visiting your local Best Buy to join, as if the purchase is within the Return & Exchange window of 15 days, they can assist ensuring the protection included with My Best Buy Total is applied to your new laptop. If you have additional questions, please feel free to reach out to us on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) for further assistance!