Questions & Answers

23 Questions & 69 Answers
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  • Question
    Does this have a separate tank for clean and dirty water? If so what are the capacities? Thanks   (5 Answers)

    By 14blynnder May 26, 2016.

    Answers
    • Best 
      Answer

      yes there are separate tanks but they are not large so you do need to change both frequently. ALSO, the dirty water tank is difficult to remove.

      By seoassoc July 19, 2016.

    • Question
      Can I clean tile floors too   (3 Answers)

      By Rose June 9, 2016.

      Answers
      • Best 
        Answer

        Yes, we use it on our carpets, hardwood, and ceramic tiles by the doors and in bathroom.

        By Jesse July 22, 2016.

      • Question
        what is the water temperature while the machine is in use   (5 Answers)

        By Anonymous March 3, 2016.

        Answers
        • Best 
          Answer

          I use hot water. The unit keeps it hot around 150 degrees

          By Firefly March 18, 2016.

        • Question
          Cleaner won't suck up water, why?   (2 Answers)

          By Tina October 6, 2016.

          Answers
          • Best 
            Answer

            Oh no! The removable spot cleaner may not be on all the way or the suction gate could be in the wrong position. Give us a call and we'll get it suctioning again, 1-800-237-7691.

            By AskBISSELL October 6, 2016.

            • Brand Representative
        • Question
          How do we turn on the hose and brush for spots and furniture   (3 Answers)

          By Jad September 2, 2016.

          Answers
          • Best 
            Answer

            You press the tab/button near the hose end and pull the hose end out to change the hand use ends or put it back into the main unit.

            By DRQ2 November 25, 2016.

            • Verified Purchaser
            • My Best Buy® Elite Plus Member
        • Question
          Does it have accessories to clean furniture?   (10 Answers)

          By Sandy May 29, 2016.

          Closed to new Answers

          Answers
          • Best 
            Answer

            no, there are no accessories for cleaning furniture

            By BUYREALTIME August 14, 2016.

          • Question

            how does the heat technology work? does it heat the clean water?

            By jimnall March 24, 2016.

            Answers
            • Best 
              Answer

              Excellent question - Heatwave Technology uses the exhaust air from the motor to help maintain the temperature of the water in the clean tank. We recommend using hot but not boiling or microwaved water in the clean tank.

              By AskBISSELL March 25, 2016.

              • Brand Representative
          • Question
            Does it spray out hot water when used on furniture/stairs? Rented a machine once and the furniture/Stairs tool cooled the water, which was stupid.   (1 Answer)

            By Stairs July 28, 2017.

            Answers
            • Best 
              Answer

              The only way the tool sprays out cold water is if the water has had time to cool down or it was filled with cold water. It is pretty good at retaining the temperature throughout its use.

              By bestbuych July 28, 2017.

              • Verified Purchaser
              • My Best Buy® Member
          • Question
            we cannot get the hose attachment to suck up water   (1 Answer)

            By Anonymous November 28, 2016.

            Answers
            • Best 
              Answer

              Oh no! The suction gate that changes suction from the floor to the hose could be stuck. Give us a call and we'll help you check it, 1-800-237-7691.

              By AskBISSELL November 29, 2016.

              • Brand Representative
          • Question
            The specs say "all floors". Does this mean tile floors also?   (3 Answers)

            By Ed March 25, 2016.

            Answers
            • Best 
              Answer

              No it only clean carpets

              By Lightweight October 29, 2016.

              • My Best Buy® Member

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