Questions & Answers

23 Questions & 69 Answers
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  • Question
    Does this have a separate tank for clean and dirty water? If so what are the capacities? Thanks   (5 Answers)

    By 14blynnder May 26, 2016.

    Answers
    • Best 
      Answer

      yes there are separate tanks but they are not large so you do need to change both frequently. ALSO, the dirty water tank is difficult to remove.

      By seoassoc July 19, 2016.

    • Question
      Can I clean tile floors too   (3 Answers)

      By Rose June 9, 2016.

      Answers
      • Best 
        Answer

        Yes, we use it on our carpets, hardwood, and ceramic tiles by the doors and in bathroom.

        By Jesse July 22, 2016.

      • Question
        what is the water temperature while the machine is in use   (5 Answers)

        By Anonymous March 3, 2016.

        Answers
        • Best 
          Answer

          I use hot water. The unit keeps it hot around 150 degrees

          By Firefly March 18, 2016.

        • Question
          Cleaner won't suck up water, why?   (2 Answers)

          By Tina October 6, 2016.

          Answers
          • Best 
            Answer

            Oh no! The removable spot cleaner may not be on all the way or the suction gate could be in the wrong position. Give us a call and we'll get it suctioning again, 1-800-237-7691.

            By AskBISSELL October 6, 2016.

            • Brand Representative
        • Question

          how does the heat technology work? does it heat the clean water?

          By jimnall March 24, 2016.

          Answers
          • Best 
            Answer

            Excellent question - Heatwave Technology uses the exhaust air from the motor to help maintain the temperature of the water in the clean tank. We recommend using hot but not boiling or microwaved water in the clean tank.

            By AskBISSELL March 25, 2016.

            • Brand Representative
        • Question
          we cannot get the hose attachment to suck up water   (1 Answer)

          By Anonymous November 28, 2016.

          Answers
          • Best 
            Answer

            Oh no! The suction gate that changes suction from the floor to the hose could be stuck. Give us a call and we'll help you check it, 1-800-237-7691.

            By AskBISSELL November 29, 2016.

            • Brand Representative
        • Question
          How do we turn on the hose and brush for spots and furniture   (3 Answers)

          By Jad September 2, 2016.

          Answers
          • Best 
            Answer

            Good question, Jad! You'll need to remove the portable spot cleaner from the machine to use the hose. When looking at the machine from the front there is a pedal on the left side to release the portable cleaner from the base.

            By AskBISSELL September 7, 2016.

            • Brand Representative
        • Question
          Does it have accessories to clean furniture?   (10 Answers)

          By Sandy May 29, 2016.

          Closed to new Answers

          Answers
          • Best 
            Answer

            Yes it does! This cleaner includes an upholstery brush and spraying crevice tool.

            By AskBISSELL June 1, 2016.

            • Brand Representative
        • Question
          The specs say "all floors". Does this mean tile floors also?   (3 Answers)

          By Ed March 25, 2016.

          Answers
          • Best 
            Answer

            No it only clean carpets

            By Lightweight October 29, 2016.

            • My Best Buy® Member
        • Question
          Does it spray out hot water when used on furniture/stairs? Rented a machine once and the furniture/Stairs tool cooled the water, which was stupid.   (1 Answer)

          By Stairs July 28, 2017.

          Answers
          • Answer

            The only way the tool sprays out cold water is if the water has had time to cool down or it was filled with cold water. It is pretty good at retaining the temperature throughout its use.

            By bestbuych July 28, 2017.

            • Verified Purchaser
            • My Best Buy® Member

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