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Hi Wendy, Thank you for stopping by. We're so sorry to hear your BlendJet from BestBuy doesn't seem to be charging properly but we're here to help. If BestBuy isn't able to assist with a replacement or a refund, just reach out to [email protected] and we'd love to take a look to see what we can do to help get you up and blending. We'll be looking forward to hearing from you to assist you further. - Kind Regards, The BlendJet Team
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