Questions & Answers

Q: QuestionI want to install this dishwasher myself. can it be plugged into the wall or does it have to be hardwired?

Asked 4 years ago by Marv.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Hi Marv. Thank you for your question. Model:SHEM3AY55N does include a direct power cord. If you wish to hard wire the dishwasher, you will also need to purchase our Junction Box #SMZPCJB1UC.

  Answered 4 years ago by BoschAppliancesUSA

  
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Q: QuestionI heard that Bosch dishwashers have removal feet that are included in the height spec. My countertops are set so that only a 33”H or shorter dishwasher would fit. Is it true that the feet are removable and can you confirm that this unit would fit?

Asked 6 years ago by Kirseven.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Yes, the feet of this model screw off. The other information you requested is not currently available.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionDo the tines fold down on the racks? Can the racks be reconfigured?

Asked 6 years ago by Bobby.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Hi Bobby. Thank you for your question. The SHEM3AY55N has a fold down time on the lower rack and the upper rack. Please clarify the type of reconfiguration you are referring to for the racks.

  Answered 6 years ago by BoschAppliancesUSA

  
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Q: Questionwarranty require professional installation?

Asked 2 years ago by Ronald.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Hi Ronald, thanks for your question and for your interest in model SHEM3AY55N. This dishwasher must be installed by a qualified service technician or installer. If you have any questions or concerns about your delivery or installation, please call the Best Buy Support Line at 1-888-237-8289. Thank you for considering Bosch!

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionWhat is the quickest wash cycle on this model? Is there an express option?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Yes! The speed wash takes about an hour.

  Answered 2 years ago by LeahLVerified Purchase

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Q: Questiondoes it come with electrical plug in cord

Asked 3 years ago by Anonymous.

• A:Answer Hi, thanks for your question and interest in model number SHEM3AY56N. Yes, a power cord is included with this model that can be plugged into an electrical outlet.

  Answered 3 years ago by BoschAppliancesUSA

  
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Q: QuestionWhere is this dishwasher made?

Asked 4 years ago by Willie.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Most are made in North Carolina USA, some top line models are made in Germany and the Ascenta line is made in China

  Answered 3 years ago by Workmatic

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Q: QuestionI ran it last night and the dishes are dry but there is water on the back of the machine and on the handle for the top rack. Am I doing something wrong? I even let it sit overnight and there is still water. This seems like it's unsanitary.

Asked 4 years ago by John.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Hi John, thank you for your question and purchase of Model:SHEM3AY55N. One our recommendations is to use the Auto Wash Cycle and the Sanitize Option. The Sanitize Option Increases the temperatures and retains them for an extra long time to obtain a defined disinfecting performance. Continuous use of this function increases the hygiene status. If you have further questions please reach out to our Customer Support Team at 1-800-944-2904.

  Answered 4 years ago by BoschAppliancesUSA

  
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Q: QuestionDoes Best Buy hook up and take away old dishwasher?

Asked 4 years ago by Moochmom.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Hi Moochmom, thank you for your question and interest in Model:SHEM3AY55N. Please reach out to your local Best Buy Store to inquire about installation for your new dishwasher and removal of your old dishwasher.

  Answered 4 years ago by BoschAppliancesUSA

  
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Q: QuestionWhere is the filter located?

Asked 4 years ago by Mary.

• A:Answer Hi Mary, thank you for your question. Model:SHEM3AY56N has a Three Part Filter located in the center of the tub. Here is the link to the Use and Care Manual, please refer to pages 31 and 32 for full information on the filter system: https://media3.bosch-home.com/Documents/9001557452_A.pdf

  Answered 4 years ago by BoschAppliancesUSA

  
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Q: Questioncan I use powder tabs for my dishwasher or do I need the gel dishwasher liquid packets? (I am on a NON septic system)

Asked 4 years ago by ChefPinky.

• A:Answer Hi Pinky, thank you for your question. We recommend Finish Quantum Tablets for all Bosch Dishwashers.

  Answered 4 years ago by BoschAppliancesUSA

  
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Q: QuestionOur dishwasher consistently shuts down throughout the cycle. Always. We have to open the door and then press the start/resume button. For every load. Every time. Any ideas of the problem and better yet a solution?

Asked 5 years ago by EWilson.

• A:Answer Hi EWilson. Thank you for your question. Please reach out to our Customer Support Team at 1-800-944-2904 for help with this.

  Answered 5 years ago by BoschAppliancesUSA

  
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Q: Questionwhy is there a drain hose hanging under the unit without any place to attach it?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer I noticed the same thing and was concerned but this is evidently a breather hose so that the dishwasher drains properly and fast. No water comes out of it at any time. It would have been nice for them to explain this and they're installation manual but they did not. Just be sure to leave it where it was installed at the factory.

  Answered 4 years ago by Rdb1Verified Purchase

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Q: QuestionAre the soap and rinse dispensers supposed to open in and way. Mine are closed at the end of the wash.

Asked 5 years ago by Kcstar.

• A:Answer Hi Kcstar. Thank you for your question. The soap dispenser should be open at the end of cycle, the rinse aid dispenser will be closed. Please reach out to our Customer Support Team for help with this. They can be reached at 1-800-944-2904.

  Answered 5 years ago by BoschAppliancesUSA

  
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Q: QuestionDo you have to install the overflow unit on the counter top/sink?

Asked 6 years ago by Jillyb.

• A:Answer Avoid WorstBuy at all costs. You can get far better service at Home Depot or Lowes. Do yourself a favor avoid WorstBuy

  Answered 6 years ago by Andy11201Verified Purchase

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Q: QuestionWhy do the dishes not dry when I run the heavy cycle?

Asked 6 years ago by Alphanov2.

• A:Answer I was instructed to open the dishwasher door at the end of the cycle in order to completely dry and sanitize the dishes. Thus far this has worked well.

  Answered 5 years ago by Edith

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Q: QuestionMy cabinets and other appliances are bright white. Is the Bosch dishwasher really white? Off white/eggshell would look dirty in my kitchen.

Asked 6 years ago by Debbie.

• A:Answer I would call it bright white. It matches my white cook stove and refrigerator well. Not cream or eggshell at all.

  Answered 6 years ago by LizzieBVerified Purchase

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Q: Questiondoes this dishwasher installation require an aerator/backflow pipe?

Asked 7 years ago by Anonymous.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer This diswasher is an easy install and doesn't require an air gap, unless your local ordinance requires an air gap. I live in The Woodlands Texas, and my dishwasher drain hose is just connected to the drain plumbing using a high loop, no air gap. https://www.bosch-home.com/us/productslist/dishwashers/front-controls/SHEM3AY52N?breadcrumb=frontcontrols_us Highlight the above line and right click to go to and click on manuals. The installation manual is very easy to follow and shows how to install with an air gap or without.

  Answered 7 years ago by HelenLois

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Q: QuestionWhat is the cost of installation?

Asked 7 years ago by Rich.

This question was asked about the related product: Bosch - 100 Series 24" Front Control Built-In Hybrid Tub Dishwasher with PureDry, 50 dBA - Stainless Steel

• A:Answer Aug. 29, 2018 Best Buy has free installation through the Labor Day weekend! Great deal saves you around $150. Just bought one to be installed next week.

  Answered 7 years ago by Frank

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