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Check to make sure the rack is lined up correctly on the rollers. Installer should have made sure this was working correctly.
Sorry, there was a problem. Please try again later.Hi Steve, thank you for your question regarding Model:SHPM88Z75N. It could be because the rack is new. Here is the link to the Use and Care Manual with instructions for removing/installing the third rack. You could remove and reinstall to see if that corrects the issue. Please see page 27: https://files.bbystatic.com/KLUj9v4MX4v9euKZMGGyCg%3D%3D/91EF2862-B132-41E5-BC69-6A02273AB2D8.pdf Is you are still experiencing issues, please reach out to our Customer Support Team at 800-944-2904 for further help.
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