Questions & Answers

Q: QuestionWhich Bosch Dishwasher model has the pop open-air dry feature and the time light on the floor?

Asked 2 years ago by Tyray.

• A:Answer Hi Tyray, thanks for your question. Unfortunately, there are no dishwashers that have both of these features. The Timelight feature is for our Benchmark series dishwashers and the AutoAir is for our 500 series.

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionCan you run this dishwasher without the drying cycle? I live in a dry area and heat drying is wasteful and unnecessary.

Asked 2 years ago by JosephW.

• A:Answer Absolutely. Crystal Dry is activated by a button on the door and can be turned off. The "Extended Dry" option can be turned off (if it is enabled) by going through the program on the door or using the App. The Extended Dry option is off by default.

  Answered 1 year ago by Anonymous

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Q: QuestionIf we buy this and add installation, does that include the connection kit, or are we all set?

Asked 2 years ago by Michael.

• A:Answer We got it recently with installation included and we didn’t need to get anything else.

  Answered 2 years ago by YasamanGVerified Purchase

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Q: QuestionCAN YOU GET FRONT CONTROLS INSTEAD OF TOP CONTROLS?

Asked 2 years ago by BDMAGEE.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42 dBA - White

• A:Answer Hi BDMAGEE and thanks for your question. We offer an array of dishwashers that feature controls on the front panel. You can view our product listings directly on the Bosch website or ask your sales representative for further assistance and information.

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionMy dishwasher is brand new (installed 1 day ago) but it's giving off a very strong plasticy smell. It's unpleasant and after looking into it, this isn't a new issue for new units for the 1st several months. How do I get rid of the smell faster?

Asked 2 years ago by Aneara.

• A:Answer Our new dishwasher never gave off any such smell. Sometimes it is hard to find all packing materials. check that again and remove all protective films as well.

  Answered 2 years ago by WilliamLVerified Purchase

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Q: QuestionI recently asked if a plastic intake valve would effect the installation. Your response was no. If I have it installed by you, will the company that you use have any issues

Asked 2 years ago by Anonymous.

• A:Answer Our authorized service partners will work on any appliance that is installed per the installation manual. Thank you!

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionWhat are the best settings for washing China? There is no Delicate, China or Eco cycle.

Asked 2 years ago by DavidK.

• A:Answer Hi DavidK, thanks for your question and interest in model #SHP78CM5N. We recommend to only put glasses and china in the dishwasher if they are labeled as being dishwasher-safe. Additional cycles and options are available through Home Connect app if you connected to WiFi.

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionDoes this model have crystal dry?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer Yes. We don't use it, but the dishwasher does have that option.

  Answered 11 months ago by NedL

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Q: QuestionDoes this unit have a fingerprint resistant stainless steel door?

Asked 2 years ago by Terri.

• A:Answer No but haven’t had a problem with fingerprints

  Answered 2 years ago by MarieCVerified Purchase

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Q: QuestionCan the legs of this dishwasher be lowered by 1/8 of an inch?

Asked 2 years ago by Steve.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer The legs are threaded and therefore allow infinite adjustment within their range.

  Answered 2 years ago by JudyjudyVerified Purchase

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Q: QuestionI asked this question yesterday and received the wrong response yesterday. The question is: My current dishwasher is 1/8" lower than this Bosch dishwasher. Can I lower the adjustable legs from the 33 7/8" spec?

Asked 2 years ago by Steve.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer Please contact the manufacturer for an accurate answer to the questions.

  Answered 1 year ago by trama104

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Q: QuestionDoes this dishwasher have adjustable legs? My current dishwasher is 33 3/4" high. This dishwasher is 33 7/8" high, or 1/8" higher. Will I be able to fit into position?

Asked 2 years ago by Steve.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer Hi Steve, thanks for your question and interest in model #SHP78CM4N. Yes, this dishwasher has adjustable legs that allow for a height range of 33 7/8" - 35". We recommend reviewing the Product Specification Sheet and Installation Instructions, available to download on Bosch's website, for additional information. Thank you!

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionHow do I open the door on the top control model?

Asked 2 years ago by Busymom.

• A:Answer Hi Busymom, thanks for your question and interest in Bosch products! To open the door on our top-control dishwasher models, simply pull the handle. If additional assistance is needed, please connect with our customer care team at 1-800-944-2904 for real-time support. Thank you for considering Bosch!

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionIs this model panel ready for a custom cabinet front?

Asked 2 years ago by Anonymous.

• A:Answer Hi and thanks for your question. The SHP78CM5N is not designed for use with custom door panels.

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: Questiondoes this dishwasher comes with rinse aid refill indicator?

Asked 2 years ago by abctx.

• A:Answer I have this one and I have no indicator that tells me the rinse aid needs to be refilled. The reservoir for the rinse aid makes us absolutely crazy - it is horrible. We try to pour it in and it runs out the back. For what the Bosch DW costs there should be a decent and easy way to put the rinseaid in. I wish I had bought an LG.

  Answered 2 years ago by Smooth17Verified Purchase

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Q: QuestionCan I replace my current cabinet- ready dishwasher with this stainless steel door front?

Asked 2 years ago by Anonymous.

• A:Answer Hi, thank you for your question. Due to differences in hinges, and other factors, stainless panels cannot be added to custom panel dishwashers unless they also meet the requirements for panel weight and measurements.

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionDoes this model come with a stainless-steel kick plate? We have a white kitchen and do not want a black kick plate.

Asked 2 years ago by Sparkle.

• A:Answer It’s removable. Spray paint it any color you want.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionIf there is an end of cycle sound, can you turn it off?

Asked 2 years ago by Renee.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42 dBA - White

• A:Answer There is a light that goes off when dishes are done. Yes, you can turn it off.

  Answered 1 year ago by MadeleineM

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Q: QuestionHow do you know when your load cycle is complete? Light is on during the cycle but then goes off , does that mean it’s complete? Odd! Usually all dishwashers have some indication of being done instead of nothing.

Asked 2 years ago by Done.

• A:Answer Hi Done, thanks for your question and interest in model #SHP78CM5N. During a dishwasher cycle, an infoLight® projects a red light onto the floor (or a white light in the pocket handle on select models) to indicate that the machine is in use. Once the cycle ends, the light turns off, and a tone sounds to signal that the cycle is complete.

  Answered 2 years ago by BoschAppliancesUSA

  
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