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She has to turn her phone volume up itself as well. Then you she be able to hear
Sorry, there was a problem. Please try again later.Hello, Dr. T. The volume of the headphones can be adjusted from her mobile device or on the headphones themselves. We may suggest updating the firmware using a computer and our online updater - https://bose.life/2LYNuy8. If additional assistance is needed, we encourage you to please reach out to our Bose technical support team in your region. Thank you. Have a great day! Ashley - Bose Support
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