A:Answer For the vast majority of owners, the SoundSport wireless is delivering on its promise. But a small percentage of customers have experienced a problem. We took every headphone returned to us, went back to our labs, and got to the bottom of it.
We found that SoundSport doesn't perform like it should under specific conditions related to more extreme levels of sweat and moisture. And we now have a solution to make it work just as well for those customers, too. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.