Questions & Answers

Q: QuestionWhere is the convection fan located? Also, if a heating element goes can it be replaced, or is it part of a larger unit making it too expensive to repair?

Asked 3 years ago by Ginny.

• A:Answer Hello- Thanks so much for reaching out to us. We are happy to help! The fan is located on the back of the microwave. This model has a 5 year extended warranty on the magnetron tube so it will be covered under the warranty if it fails. If you have any questions in the future, please let us know. We are here to help! Joyce@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan I line baking sheet with foil when using convection feature? Can I cover casserole pan with foil when using convection?

Asked 3 years ago by Daisy.

This question was asked about the related product: Café - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Matte Black

• A:Answer Hello- Thanks so much for checking with us. Yes, metal and foil can be used safely and effectively with the convection cooking feature in a microwave. You can cover a casserole pan when you are using convection. Note: Foil can't be used when using only the microwave setting. If you have any questions, in the future, please let us know. We are here to help! Joyce@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan I convect a whole chicken in this unit? Or must I only cook it in pieces given the low clearance of the convection rack?

Asked 3 years ago by Gilbert.

• A:Answer Hey there, This is a good question to ask. It is possible to cook a whole chicken in this microwave as long as the chicken fits. Space will be needed inside the unit so that the air can circulate properly and your chicken cook evenly. If you experience any trouble, let us know and we'll be glad to assist. Stay in touch! Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionIs the handle on this microwave Stainless steel or plastic with stainless look?

Asked 3 years ago by swifty.

• A:Answer It’s metal.

  Answered 3 years ago by RetEngVerified Purchase

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Q: QuestionCan this microwave go over a gas range? I have been told that its not up to code by a contractor to have a microwave over a gas stove. My current microwave is over our range and the heat has melted the coating on the door handle.

Asked 3 years ago by MURICK.

• A:Answer It can but it needs extra clearance (height) to meet code.

  Answered 3 years ago by PaulP

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Q: QuestionWhen using the air drier can you put tin foil in the bottom of oven to catch any grease?

Asked 3 years ago by Thegreatone.

This question was asked about the related product: Café - 1.7 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking and Air Fry - Matte Black

• A:Answer Hi there, While the air frying mode does not use microwave energy, we wouldn't recommend using foil as a way to capture any drippings. If possible, use broil safe cookware as a means to capture any loose grease or drippings. If you have any additional questions, let us know and we'll be glad to answer. Take care! Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat do you put chicken on up sit fry?

Asked 3 years ago by Ellie.

• A:Answer Beer can!

  Answered 2 years ago by NancyCzVerified Purchase

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Q: QuestionCan you use the convection option to toast bread?

Asked 3 years ago by Joshio.

Q: QuestionCan you change the led light module (it does not use bulbs) on this microwave? It gives off a terrible white light. Can you change the tone to a softer yellowish via settings, or purchase a different color temp led module?

Asked 3 years ago by Mark.

Q: QuestionAre you able to replace old microwave with this model?

Asked 3 years ago by Momkom.

• A:Answer Hey - we're happy to inform you that all of our 30" Over-the-Range Microwaves are approximately the same width and are designed to fit into a 30" wide cabinet opening. Therefore, any of our current 30" Over-the-Range microwave models will work as a replacement for an existing 30" Over-the-Range microwave model. Please keep in mind that the mounting bracket included with the new microwave should be used since the mounting bracket is specific to each model. The new screws, bolts and exhaust adapter should also be used. -- We hope this answer was helpful, and please let us know if we can help with any other questions or concerns we can assist you with. Have a great one. - Pablo@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan I install a microvisor underneath and can the protective lip under door be removed ?

Asked 3 years ago by vinnsam.

• A:Answer Hi! Thanks for asking. We can only recommend that this unit be installed as it's written in the Installation Instructions. Therefore, we don't recommend installing a microvisor hood below this model. We also don't recommend removing any part of the microwave itself as we've not tested or approved the appliance without all needed parts intact. We do hope this helps. If you have other questions or concerns in the future, know that you're always free to reach out. Best wishes. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionHow loud is the vent, exhaust fan on high and low? What is the CFM?

Asked 3 years ago by 1ape.

• A:Answer Hi - Thank you for reaching out to us and for your interest in this beautiful over-the-range Café microwave. Our over-the-range microwaves are not tested for sound level. When set to High, the CFM rating is 300. We do hope you choose this versatile convection microwave for your home. Kind regards - Vikki@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionDoes this microwave have a glass touch panel and stainless interior

Asked 3 years ago by Jasper.

• A:Answer Yes to both

  Answered 3 years ago by PaulPVerified Purchase

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Q: QuestionDoes the Matte white style come with a gold tone handle? The one I purchased the gold seems to be more copper colored.

Asked 3 years ago by Pam.

• A:Answer Technically yes. The other color option is copper and it is VERY copper. The one it comes with is bronze and it's closest to gold.

  Answered 3 years ago by DavidVerified Purchase

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Q: QuestionCan this be used in combination with a Cafe hood?

Asked 3 years ago by PIERCE12345.

• A:Answer Hey there, thanks for reaching out. We're sorry to say these units can't be installed on top of one another. If it helps though, you may like to know that this microwave has an automatic fan feature that works as a hood does to help exhaust hot air from your cooktop. We'd love to see you in our Cafe Appliances family, so let us know if you need anything else. - Guy@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionDoes this model allow you to manually operate the exhaust fan, in other words can you turn off the auto sensing feature? thank you

Asked 3 years ago by Joanne.

• A:Answer Yes you can turn it on manually.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this unit have a night light?

Asked 3 years ago by Gloria.

• A:Answer Hi! Thanks for asking. You are able to turn the surface light to High, Low, or Off. However, this model does have an Auto Night Light feature. More can be read about that feature on page 24 of your Use and Care manual, here: https://content.syndigo.com/asset/4c47b9ad-1f69-490c-920a-909560a4c7eb/original.pdf - Hope this is helpful! All the best. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionCan you use this as a countertop microwave?

Asked 3 years ago by Anonymous.

• A:Answer Hello. We appreciate your interest in our microwave! This model was designed to be used over-the-range and cannot be used on a counter – as it’s meant to be hung, the underside isn’t flat and wouldn’t provide a stable surface. Also, a heat issue may result, especially if the surface lights or vent fan were accidentally turned on. We regret any inconvenience this may cause, and hope this clarifies the matter. If you have any other questions or concerns, we’re glad to help any time. Wishing you all the best! -Sarah@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: Questioncan you use the oven function separately from the microwave?

Asked 3 years ago by displayname123456.

• A:Answer Hello there - we're glad to answer this great question! This model is a convection microwave oven with air fry, which means it has different features packed into this single unit. You can use this model as a "regular" microwave and quickly heat up food items. You can also use the convection feature for baked goods, and even combine it with the standard microwave technology for fast cooking. The air fry function will allow you to make your favorite fried foods a lot healthier since you're not using oil. Hope this was helpful. Have a great day. - Pablo@Cafe

  Answered 3 years ago by Cafe Appliances

  
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