“Would someone be able to tell me if having the ice cubes being connected together (see photo) after being pushed out of the ice maker into the ice bin is normal for this refrigerator? I am assuming that the cubes should be separate. Thanks in advance!”
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Guy@Cafe - your answer was not helpful, nor was it even understandable. The storage bin for the ice is most certainly refrigerated as is it is directly below the ice maker (in the refrigerator door where the ice is frozen) and there is no "scoop" that you mentioned. As I said initially, the ice cubes are being ejected from the ice maker and they are all connected - not melting and refreezing or clumping together. As soon as I read your response, I made a service appointment and the technician arrived today. He verified that the ice maker is overfilling and causing the issue that I am having. There is a problem with the refrigerator. The ice maker or fill valve is at fault - i.e. defective and will be replaced. If you truly are from Cafe - you need to be better informed. I am posting this in order to potentially help others if they have the same problem
Sorry, there was a problem. Please try again later.Short answer - apparently my original response was deleted. The Ice Maker was defective - overfilling - the newly installed ice maker appears to be working correctly - i.e. making individual ice cubes instead of long connected ice boats. Go ahead and delete this comment - I can respond again.
Sorry, there was a problem. Please try again later.Hi there, we appreciate you taking the time to reach out to us. We're sorry if your cubes are clumping. We know this can be annoying and we're happy to help. The storage bin for the ice is not refrigerated, and therefore the ice melts at the bottom and new ice is produced. If you do not use the ice frequently then clumping of the ice can occur. If this is the case, please use the unit's ice scoop to break apart clumps. In addition, if the ice maker is in a location where the temperature goes below 55 degrees Fahrenheit, then the already cold temperatures in the ice bin can go so low as to cause the cubes to clump together. Adjust the room temperature above 55 degrees Fahrenheit or move the ice maker to a location where the temperatures are more stable in this case. We hope you find this useful and we appreciate you reaching out. - Guy@Cafe
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