Questions & Answers

Q: QuestionDoes the oven sit on rolling casters so it can be removed without scratching the floor?

Asked 1 year ago by Pwhiteside.

• A:Answer There aren't rolling casters on your range, but you can raise the leveling legs so that you will be able to easily roll. We recommend checking the leveling instructions in the manual.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionIs there a back guard for splashes available.

Asked 1 year ago by Edp.

• A:Answer There is a vent trim included with the range that must be installed. Beyond that, we do not offer a back guard or backsplash for use with this range.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionIn two questions you say that it requires a 3 or 4 prong power cord with details. What you don't say, is does the oven actually come with those power cords? Or do they (it) need to be purchased separately?

Asked 1 year ago by AngryGardenerFarm.

This question was asked about the related product: Café - 6.7 Cu. Ft. Slide-In Double Oven Electric Induction Convection Range - Stainless Steel

Q: QuestionI have cook top and build in oven right now . I would like to replace with induction duble oven stove . Can I use existing power outlet or I need different type ? Thx

Asked 1 year ago by Amanda.

• A:Answer This beautiful Café range requires a 240 volts, 40 amp circuit to operate properly. We encourage you to check the power requirements for your existing cooktop and wall oven to determine if you have sufficient electrical service available. If you do, consider taking a photo of your existing outlet to help you choose the correct power cord for your range.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionWhat is the maximum temperature of the ovens?

Asked 2 years ago by TImK.

• A:Answer The maximum baking and broil temperature available to choose is 550°F.

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhat is the height of the tallest pot the lower oven can accomodate? The distance from the top of the lowest rack setting to the bottom of the upper element

Asked 2 years ago by mwgalen.

• A:Answer Hello- Thanks so much for your interest in our beautiful Double Oven Induction Convection Range. We are happy to help. Usable height from top of lowest rack position to bottom of upper electric element is approx.: 6½” Upper Oven and 11” in the Lower Oven. We hope this is helpful. If you have any other questions, please let us know. We are here to help! Joyce@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhat is the weight capacity of the exterior range? Asking in relation to pressure canning. Would the stove support a 23 quart pressure canner with filled jars?

Asked 2 years ago by greens.

• A:Answer Hello- Thanks so much for checking with us. It depends on the weight. If your canner and filled jars are over 50 pounds, we recommend reducing the weight a couple pounds. Our range and cooktop glass cooking surfaces (radiant, induction, gas-on-glass) are tested for a maximum weight limit of 50 pounds. Note: All gas burner and electric coil cooking surfaces are also tested to this weight. We hope this is helpful! If you have any questions in the future, please let us know. We are here to help! Joyce@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhat are the diameters of the cooking elements/magnets?

Asked 2 years ago by Tom.

• A:Answer Hi there! We appreciate you reaching out with your question. There are 3 sizes of burners. There are two 6" burners, two 8" burners, and one 11" burner. For more information on the specs of this unit, see the specifications under this model on our website. Reach out with any additional questions, we're happy to help! Julia@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionWhat functions does the SmartHQ app provide for the CHS950P4MW2 range? I've done some google searches, and I'm underwhelmed.

Asked 2 years ago by AlCa.

• A:Answer Hi - Thank you for reaching out to us. When connected to your home WiFi and the GE SmartHome app you will be able to turn the oven on or off remotely, adjust the oven temperature, set the timer and receive notifications. Wonderful features meant to save you time and energy while cooking. We hope you choose this beautiful Café range for your home. Kind regards - Vikki@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionI already have an electric oven do I have to upgrade the current service to have the induction oven installed

Asked 2 years ago by Pris.

• A:Answer Hi - We appreciate your interest in our beautiful Café slide-in double oven induction range. The specifications for this model calls for a 240 volt circuit protected by a 40 amp fuse or breaker. You may very well have the electrical circuitry needed for the range without making any modifications. We are confident you will be thrilled with the operation and appearance of this great range. Please contact us again if you have additional questions or concerns. All our best! Vikki@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs there a way to lock out the knobs to make sure the cook top doesn't accidentally get turned on?

Asked 2 years ago by JSTO.

Q: QuestionWe would be replacing a gas range. The back of the range has an area that is recessed (not flush) What is the measurement and location of the space on the back of the range where the gas outlet would fit so the range could still be flat against the wall.

Asked 3 years ago by ToolBelt.

Q: QuestionI have this range and overall love it. But the top oven does not seem to cook evenly. When cooking, the part of the food that is facing the back ends up more cooked and darker than the part facing the front of the oven. Is this range defective?

Asked 3 years ago by KMW2000.

• A:Answer Hi there, thanks for reaching out. We can certainly understand wanting to check on this. In this case, we'd recommend taking a look at two articles on our GEA website titled RANGE & WALL OVEN - OPTIMAL BAKING PERFORMANCE and RANGE & WALL OVEN - OVEN TEMPERATURE BAKE TEST. If you try these tips and are still having issues with uneven cooking, service may be needed to investigate further. Our team can be contacted by calling: 1-800-432-2737 - Monday – Friday: 8 a.m. – 9 p.m. ET, Saturday – Sunday: 8 a.m. – 6 p.m. ET. We do hope this helps and that this is taken care of for you soon. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhat is the exact size of the largest induction zone field? In other words, what is the maximum size skillet bottom that it would effectively heat edge to edge?

Asked 3 years ago by Dave.

• A:Answer Hey there - we checked the information for this unit, and we can confirm that the largest element is the right front element with an 11" diameter. We recommend getting a pan that matches this size, but the minimum size acceptable is a pan with a 7" diameter. Keep in mind that using a smaller pot on a larger burner will generate less power at any given setting. -- We hope this response was helpful, and please reach out to us once more if we can assist you further. Have a great one. - Pablo@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: Questionis the range 220

Asked 3 years ago by George.

• A:Answer Hey there – we appreciate your question regarding this lovely electric induction convection range. Most cooking appliances are rated at 240 volt. The nominal voltage is 240 volt, but homes may have 208V, 220V, or 240V power supply. Any appliance that is rated for 240 volts and can also be used on a 220V or 208V outlet. We hope this helps and feel free to reach out anytime with additional questions. Lauren@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionWhen will this range be available and in stock for purchase?

Asked 3 years ago by ckk.

• A:Answer Hi there - We appreciate your interest in our beautiful convection range! For the best help regarding availability, we recommend contacting our HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST or calling your local store. They can either answer your question or transfer you to your local store to answer your specific inquiry. We wish you the best! -Shayla@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionHi there, the picture of the cooktop shows 5 burners, but the description says there are only 4 burners. Dies this range actually have 5 burners? Thanks.

Asked 3 years ago by Elljaydee.

• A:Answer it has five induction burners and a warming zone which is NOT induction and will only warm things.

  Answered 3 years ago by GreshnabVerified Purchase

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Q: QuestionIs CHS950P3MD1 being manufactured right now? If not, will it be and when? Seems everyone is out of stock. Only white and stainless available right now.

Asked 4 years ago by Andy.

This question was asked about the related product: Café - 7.0 Cu. Ft. Slide-In Double Oven Electric Induction Convection Range - Matte Black

Q: QuestionHello, I love the oven. I want the stainless handle and knobs. What is the # to order the kit? Thanks

Asked 4 years ago by CC.

• A:Answer Hi there - We are so happy to know that you're loving your Café range! This is wonderful to hear. The kit number for the Brushed Stainless hardware compatible for this range is CXFCHHKPMSS. Thanks for asking! If you need anything in the future, you know where to find us. All the best, Kelsey@Café

  Answered 4 years ago by Cafe Appliances

  
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