Questions & Answers

Q: QuestionDoes this range have a self-cleaning function?

• A:Answer Yes, this range has a self-cleaning function that uses high heat.

Q: QuestionCan I manage this appliance with a smartphone app?

• A:Answer Yes, you can manage this appliance with the SmartHQ App.

Q: QuestionIs this range compatible with smart home devices?

• A:Answer Yes, this range works with Amazon Alexa.

Q: QuestionCan I convert this range to use propane?

• A:Answer Yes, this range is propane convertible and includes a propane conversion kit.

Q: QuestionIs the cooktop surface made of stainless steel?

• A:Answer Yes, the cooktop surface material is stainless steel.

Q: QuestionDoes this range have a temperature probe?

• A:Answer Yes, this range has a temperature probe to monitor the progress of roasts and meats.

Q: QuestionJust had this range installed and it won’t stop clicking while the oven is on. It’s very loud and frequent, I can hear it in another room. Very annoying. Is this fixable or did I make a $4,000 mistake?

Asked 5 years ago by FoxyRenard.

• A:Answer Hi FoxyRenard - Thanks for reaching out to us and for choosing Cafe Model # C2S950P4MW2. We are sorry to hear of your disappointment and glad to offer assistance. Your range has been designed to maintain a tighter control over your oven's temperature. You may hear your oven's heating elements "click" on and off more frequently than in older ovens to achieve better results during baking, broiling, and self-clean cycles. For reference, see page 27 of the Use and Care Manual at this link: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF - If this can be heard in another room, a technician may be required for an accurate diagnosis. To schedule service online visit: https://www.geappliances.com/ge/service-and-support/service.htm - We're glad to have you in the family and apologize for any inconvenience this may cause. Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is dual fuel? Can't find an explanation. Thanks

Asked 4 years ago by Anya.

• A:Answer Hey there, We'll be happy to provide an explanation. Dual-Fuel Ranges offer a gas cooktop for surface cooking and an electric oven for baking, broiling, and roasting. These features are all in one unit. If you have any other questions, we're always happy to help! Mike@Cafe

  Answered 4 years ago by Cafe Appliances

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionThe stove site says Self Cleaning. Tell me more please..i.e. using high heat? I purchased a self cleaning oven and it is useless since it just uses hot water...no hi heat.

Asked 5 years ago by Anonymous.

• A:Answer Hi - Thanks for considering Café Model C2S950P4MW2! We are sorry to hear you are not satisfied with your current range. This range has both Self-Clean and Steam Clean options so you can choose how you want to clean your oven. The Self-Clean option is cleaned by heat, at temperatures above normal cooking temperatures. During the cleaning cycle the oven is heated to about 880 degrees Fahrenheit (471° C.) and can be set between 3-5 hours. Steam Clean allows for quick cleaning of minor food spills at temperatures lower than the standard self-clean feature. Simply pour 1 cup of water into the bottom of a cool oven. Close the door and select Steam Clean. This cycle lasts 30 minutes. Explore our Café Customizable Matte White Professional Collection at: https://www.cafeappliances.com/collections/customizable-professional - We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionIt says this model, the Duel Fuel model, doesn’t come with the required 240 power cord. What is the model number/sku for this part and how can it be purchased?

Asked 5 years ago by Foxyrenard.

• A:Answer All ranges require separate purchase of power cord to accommodate local standards. They’re very standard & you can pick them up nearly anywhere. A word of warning about GE!!!! GE was bought by Haier ( Chinese company) and it has been nearly impossible to find parts for this line of products. I.e. refrigerator ice maker, hood vent cover, I love these appliances, but will leave them in the house when we sell, as servicing them looks to be impossible going forward. I will not buy GE appliances in the future.

  Answered 5 years ago by BatdadVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionWill I be able to install/use a downdraft ventilation system with this range?

Asked 6 years ago by islandrange.

• A:Answer Hello islandrange, thank you for your question! You will not be able to install a downdraft ventilation system with this range. We recommend searching for an ceiling-mount ventilation hood in order to properly vent this range. We apologize for the inconvenience. We hope this helps! Please let us know if you have any additional questions. – Chris

  Answered 6 years ago by Cafe Appliances

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this oven include a bread proof mode? Either quick proof or regular.

Asked 4 years ago by WheelerHaus.

This question was asked about the related product: Café - 7 Cu. Ft. Self-Cleaning Slide-In Double Oven Dual Fuel Convection Range - Matte Black

• A:Answer Hi there, thanks so much for asking! Yes, this range has a Proof Mode that you can use in the lower oven. Hope this helps! Happy cooking. -Michael@Cafe

  Answered 4 years ago by Cafe Appliances

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: Questionwhy didnt I receive a fullowners manual with my Cafe oven (Gas, Fuel and double oven gas range

Asked 3 years ago by jojo.

• A:Answer Hey there, We're quite sorry to hear that you didn't receive an owners manual with your product. You can find the owner's manual by searching the model number on the Cafe website and scrolling down. If you have any questions, please let us know. Take care. Mike@Cafe

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the oven have automatic convection conversion?

Asked 3 years ago by Anonymous.

• A:Answer Hello- Thank you for your interest. This is an excellent model and we are glad to help! Yes, this model does have Auto Recipe Conversion. It will automatically convert the regular baking temperatures entered to convection bake cooking temperatures when turned on. Note that this option does not convert convection bake cooking times, it only converts temperatures. This feature may be turned On or Off. Select Settings, Auto Conversion is 5th option and shows up on first display of settings, and Auto Conversion then follow the prompts to turn this feature on or off. If you have any questions in the future, please let us know. We are always happy to help! Joyce@Cafe

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes the dual fuel stove have the option of air fryer in the oven?

Asked 3 years ago by Cafequestion.

Q: QuestionI currently have a GE cafe stainless that has had so many burner issues. Has GE fixed the issue? Also, my stainless scratches so badly. Is the matte black more hardy for scratches? Or the updated design with full grate protect from scratches better?

Asked 3 years ago by KatlaA.

This question was asked about the related product: Café - 7 Cu. Ft. Self-Cleaning Slide-In Double Oven Dual Fuel Convection Range - Matte Black

• A:Answer Hi there, thanks for reaching out. We're sorry to hear about the burner and finish issues you've had with your range. We can certainly understand the frustration. Whenever we receive feedback regarding a concern about one of our products it’s shared with and reviewed by our product team. Given that fact, we don’t expect you to experience any issues with our appliances. We also provide a warranty should an unusual situation occur. - Also, our Matte finishes are a highly engineered paint on metal (steel). We recommend that the interior and exterior Matte finish surfaces be treated similar to high-end coatings on automobiles. The Matte White and Matte Black finishes are not engineered for use with soap-filled scouring pads, abrasive cleaners any cleaning product containing chlorine bleach and/or abrasive cloths and paper towels. Use of these types of products may scratch and/or dull the Matte White and Matte Black finish. - In order to avoid scratching or damaging finish surfaces, they should be cleaned with a soft, clean cloth or microfiber cloth, warm water, and a mild soap or detergent solution. The appliance finish surface should then be wiped dry with a soft, clean cloth or microfiber towel to avoid streaking or water spotting. We do hope this is helpful! All the best. -Michael@Cafe

  Answered 3 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHi! Does the second oven fit a turkey?

Asked 4 years ago by Marlita.

• A:Answer Hey there, this is a really good question. For a 30" double oven range, the lower oven will hold a turkey that's about 20 pounds. The turkeys we test are normally in the 20 to 25 pound range and in those cases we use the lower oven of the double oven models. We do not have any information on turkey sizes for the upper oven nor do we recommend cooking whole turkeys/chickens/hams in the upper oven. Thanks so much for considering Café! -Mikayla@Cafe

  Answered 4 years ago by Cafe Appliances

  
  Helpful (1)Unhelpful (1)ReportAnswer this question

Q: QuestionIn the q and a you stated that the stove is set up for natural gas. Can it be converted to propane.

Asked 5 years ago by Mike.

This question was asked about the related product: Café - 7 Cu. Ft. Self-Cleaning Slide-In Double Oven Dual Fuel Convection Range - Matte Black

• A:Answer Hi Mike, thanks for contacting us! You'll be pleased to know that this range can be converted to liquid propane and it even comes with a conversion kit. We just recommend a qualified installer or servicer convert the gas range to the proper gas supply needed. We hope this is the answer you were hoping to see! - Guy@Cafe

  Answered 5 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionis there a way to purchase through best buy but customize the hardware?

Asked 5 years ago by customknobs.

This question was asked about the related product: Café - 7 Cu. Ft. Self-Cleaning Slide-In Double Oven Dual Fuel Convection Range - Matte Black

• A:Answer Hello - We appreciate your interest in the C2S950P3MD1 and we are happy to help! You can purchase custom hardware from a dealer as well. If you have further questions, please feel free to reach out to us at: https://www.cafeappliances.com/support/contact-us#get-in-touch Thanks for checking. Olga

  Answered 5 years ago by Cafe Appliances

  
  Helpful (0)Unhelpful (0)ReportAnswer this question