Questions & Answers

Q: QuestionCompared to traditional filters, how long does the carbon water filter last, and what are its benefits in reducing impurities?

• A:Answer The carbon water filter lasts 50% longer than traditional filters, which means it can last up to 2 months or 25 gallons brewed. It reduces chlorine and odors, thus improving the taste and quality of the brewed coffee.

Q: QuestionDoes the coffee maker have a built-in water filter to enhance the taste and quality of the brewed coffee?

• A:Answer Yes, the Café Grind & Brew Smart Coffee Maker has a built-in charcoal water filter that reduces chlorine and odors, enhancing the taste and quality of the brewed coffee. The filter lasts 50% longer than traditional filters, ensuring consistently great-tasting coffee.

Q: QuestionHow many grind settings does the adjustable burr grinder offer for precise coffee grinding?

• A:Answer The Café Specialty Grind and Brew Coffee Maker features an adjustable burr grinder with 6 grind settings, ranging from fine to coarse, allowing users to customize the grind size for their preferred coffee beans and flavor preferences. The grind size can be adjusted by turning the knob next to the bean hopper, with settings labeled from 1 to 6, where 1 represents the finest grind and 6 represents the coarsest grind.

Q: QuestionHow long can the thermal carafe keep coffee hot and fresh after brewing, ensuring a satisfying coffee experience?

• A:Answer The thermal double-walled vacuum carafe can keep coffee hot and fresh for up to two hours, ensuring a satisfying coffee experience. The carafe is designed to maintain the ideal temperature and freshness of the brewed coffee.

Q: QuestionCan I use pre-ground coffee or only whole beans with this coffee maker?

• A:Answer Yes, you can use pre-ground coffee with this coffee maker. The built-in stainless steel conical burr grinder can be turned off and bypassed for use with any of your favorite pre-ground coffee. To bypass the grinder, press the "Grinder Off" button.

Q: QuestionIs the coffee maker compatible with voice control through smart home assistants like Alexa or Google Home for hands-free operation?

• A:Answer Yes, the Café Grind & Brew Smart Coffee Maker is compatible with voice control through smart home assistants like Alexa and Google Home. It is WiFi-enabled and can be connected to the SmartHQ app, allowing users to control the coffee maker with voice commands.

Q: QuestionWhat material is used for the carafe, and is it dishwasher safe for convenient cleaning?

• A:Answer The carafe of the Café Grind & Brew Smart Coffee Maker is made of glass. However, it is not dishwasher safe. For cleaning, it is recommended to wash the carafe and lid in warm, soapy water with a soft bristled brush. Abrasive cleaners should be avoided as they may scratch the finish.

Q: QuestionCan I conveniently brew a single cup of fresh coffee directly into my travel mug, eliminating the need for pods or wasting coffee?

• A:Answer Yes, this coffee maker allows you to conveniently brew a single cup of fresh coffee directly into your travel mug. It has a "Single Serve" mode that lets you select a brew size from 6 to 24 ounces. To use this feature, place your mug under the coffee spout and rotate the Brew basket slider near the coffee spout to the "Single Serve" position.

Q: QuestionWhat are the dimensions (height, width, and depth) of the Grind & Brew Smart Coffee Maker to ensure it fits well in my kitchen space?

• A:Answer The dimensions of the Grind & Brew Smart Coffee Maker are: 17 2/5 inches in height, 14 1/2 inches in width, and 10 1/2 inches in depth.

Q: QuestionWhat is the significance of the Gold Cup Standard certification, and how does it impact the quality of the brewed coffee?

• A:Answer The Gold Cup Standard certification, awarded by the Specialty Coffee Association (SCA), signifies that the Café Grind & Brew Smart Coffee Maker meets rigorous requirements for brewing temperature, brewing time, total dissolved solids, and more. This certification ensures that every cup of coffee brewed with this coffee maker is of exceptional quality, with balanced flavor and optimal extraction.

Q: QuestionWhat coffee preparation method does the Grind & Brew Smart Coffee Maker use to deliver a flavorful cup of coffee?

• A:Answer The Grind & Brew Smart Coffee Maker uses a drip coffee preparation method to deliver a flavorful cup of coffee. It features a built-in stainless-steel conical burr grinder that allows users to adjust the grind size for every brew, ensuring optimal extraction and flavor. The coffee maker is also certified by the Specialty Coffee Association (SCA) as a "Gold Cup Brewer," meeting rigorous standards for brewing temperature, brewing time, and total dissolved solids.

Q: QuestionHow many preset serving sizes does the coffee maker offer, and can I customize them to suit my preferences?

• A:Answer The Café Grind & Brew Smart Coffee Maker offers 2 preset serving sizes: 4-10 cups for carafe mode and 6-24 oz for single-serve mode. While the serving sizes are preset, the coffee maker does not allow customization of these preset sizes.

Q: QuestionWhat is the maximum capacity of the thermal carafe included with the Grind & Brew Smart Coffee Maker?

• A:Answer The maximum capacity of the thermal carafe included with the Grind & Brew Smart Coffee Maker is 10 cups. The product specifications state that the carafe capacity is 10 cups.

Q: Questioni just bought this machine and while it makes a great cup of coffee it drips coffee drops after its done, is that an issue with anyone else or is mine a defect? PS i left house without cleaning so coffee ground was still in filter basket.

Asked 1 year ago by PapaChulo.

• A:Answer Yes, this happens to me too. The metal colored tab on the filter basket needs to be firmly placed in the carafe position. This is a minor design flaw, in my opinion, that results in a mess.

  Answered 1 year ago by Peter

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Q: QuestionDoes the coffee maker have a permanent filter or does it need paper filters, for coffee grounds???

Asked 1 year ago by JoseantonioR.

• A:Answer This coffee maker uses a permanent metal filter and brew basket for the coffee grounds. To properly clean these filters, please follow the steps on pg. 18 of the Owner's Manual.

  Answered 11 months ago by Cafe Appliances

  
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Q: QuestionCan you grind the night before and brew in then morning? I've heard the grinder is noisy and I'm the first up with a house of light sleepers. Thanks!

Asked 1 year ago by Anonymous.

This question was asked about the related product: Café - Grind & Brew Smart Coffee Maker with Thermal Carafe and Gold Cup Standard - Matte Black

• A:Answer Yes, you can. You can grind the coffee at night then cancel the brewing right after the grinding is finished. You can then, set the Delay Brew (or Schedule brew with our SmartHQ App) making sure to select Grind Off or you can finish brewing your coffee the following morning as you would normally.

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionCan you use pre-ground coffee with this machine?

Asked 12 hours ago by Rick.

This question was asked about the related product: Café - Grind & Brew Smart Coffee Maker with Thermal Carafe and Gold Cup Standard - Matte Black

Q: Questioncan you use preground beans ?

Asked 1 week ago by m1f2.

This question was asked about the related product: Café - Grind & Brew Smart Coffee Maker with Thermal Carafe and Gold Cup Standard - Matte Black

• A:Answer yes

  Answered 1 week ago by Anonymous

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Q: QuestionThe product manual shows a switch exists on the plate under the carafe. Does this switch guard against accidentally brewing a pot of coffee when the user accidentally forgot to place the carafe on the coffee maker?

Asked 2 months ago by Ricecookeruser.