A:Answer Hi Gayle - Thanks for reaching out! We are happy to help. Child lockout feature prevents the oven from being turned on accidentally. To view a short video on the "LOC" error: Play Video: https://youtu.be/64hmKrYt0uY - To unlock the controls, press the "0" pad for 3 seconds. See page 11 of the Owner's Manual at the following link: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-85240-1.PDF - If this does not resolve the issue, reset the electronic by turning off power at the circuit breaker for 30 seconds or so. If you need further assistance, expert GE Appliances repair service is only one step away from your door. We encourage you to contact GE Appliance Service at 1-800-432-2737 for assistance or conveniently schedule an appointment online at GEAppliances.com/service - Keep in touch. We are always eager to help! Sue