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Hi barbrussell- Thanks for choosing our GE Café™ Series! Before first use, rinse the cast iron griddle with hot water and dry thoroughly. Prepare the surface with cooking spray or vegetable oil. Preheat your griddle by setting your center burner to Hi for 5-10 minutes before placing food on the griddle. Once the griddle is preheated, turn the knob on the burner to cook setting provide on page 10 of the Owner's Manual: http://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-85240_LoRes - Keep in touch. We are always eager to provide assistance. Visit our "Contact Us" page at GEAppliances.com: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact - SUEatGEA
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