Questions & Answers

Q: QuestionDoes this refrigerator have an ice and water dispenser?

• A:Answer Yes, this refrigerator comes with an ice and water dispenser.

Q: QuestionWhat type of lighting is used inside the refrigerator?

• A:Answer The refrigerator is equipped with LED lighting for better visibility.

Q: QuestionCan I connect this refrigerator to my home Wi-Fi?

• A:Answer Yes, this refrigerator comes with built-in Wi-Fi connectivity.

Q: QuestionWhat is the capacity of the freezer?

• A:Answer The freezer has a capacity of 5.92 cubic feet.

Q: QuestionHow much space does the convertible temperature zone offer?

• A:Answer The convertible temperature zone provides 5.87 cubic feet of space.

Q: QuestionHi, I read in one of the reviews this refrigerator uses propane to cool? Is this correct and if so, how do you refill the propane? Where is the tank located?

Asked 4 years ago by MadamL.

• A:Answer Hello and thank you for reaching out about this versatile refrigerator. No propane is used in this refrigerator. It uses a sealed system with a compressor, evaporator, and refrigerant. Please let us know if you have any more questions. - John@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWill the doors on the left in this model open if the left side is basically flush against a wall?

Asked 4 years ago by shellyishere2day.

• A:Answer No. The doors swing out and you will need at least three inches to the side of the door in order to fully open the door. I was in the middle of a kitchen renovation when this fridge was delivered and couldn't open the right side until the renovations were complete and the fridge was moved to it's new position, away from a wall.

  Answered 4 years ago by amsandovVerified Purchase

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Q: QuestionDoes the ice stick together making it impossible to dispense?

Asked 4 years ago by Joyce.

• A:Answer Hello - Thank you for your question; we are glad to assist. The ice is not supposed to stick together making it impossible to dispense. Your dispenser may not be dispensing due to clumping ice cubes. The ice cubes in your icemaker may be clumping for a couple of reasons: Low food load: The defrost cycle radiates heat into the freezer. The ice in the freezer will naturally absorb the heat. This will cause the ice to melt slightly during defrost, then eventually freeze together in clumps. Increasing the food load in the freezer will buffer the warmth from the defrost cycle and keeps the ice from melting. Make sure the freezer is 3/4 full of food. Lack of use: When the ice bin is full, the pressure from the weight of the cubes can cause the bottom cubes to fuse and clump. To prevent this from happening, discard the clumped ice and check the bin periodically to ensure the ice is not building up. If you do not use a large amount of ice, you may turn off the icemaker and stop ice production. We hope this helps. If you have any questions or concerns, please don't hesitate to reach out to us directly via social media. Olga@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionIs the wine rack in the upper drawer of the right hand lower section removable for those who want to use the entire lower half as a freezer?

Asked 5 years ago by ESquared.

• A:Answer Hi ESquared - Thanks for considering our Café ENERGY STAR® Smart Quad-Door Refrigerator Model CQE28DM5NS5! Yes, all baskets and shelves, including wine, are removable. We'd love to have you in the family. Keep in touch at cafeappliances.com. Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: Questionhello, does the bottom right door have a temp control to make it a freezer or a refrigerated section?

Asked 5 years ago by cloud.

• A:Answer Hi -Thanks for considering our Café Refrigerator Model CQE28DM5NS5! Enjoy the flexibility of a fully convertible zone (lower right door) with sophisticated temperature settings designed to complement your lifestyle. With temperature adjustments from fresh food to full freeze, this is the perfect place to chill your signature beverage, freeze delicious sorbet or refrigerate party platters. The Convertible Zone control panel is in the top of the lower right-hand door. Select Freezer 0F; Refrigerator 37F or Chiller 42F. Take a look at page 11 of the Use and Care Manual: https://products.cafeappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000329-2.pdf - Explore the Platinum Glass Finish at: https://www.cafeappliances.com/collections/modern-glass/platinum - We'd love to have you in the family! Sue

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWill this model offer a counter depth model? If so, when do expect that model to be available? Thank you!

Asked 5 years ago by CJ.

• A:Answer Hello CJ - We appreciate your interest in the Café™ refrigerator CQE28DM5NS5 and we are happy to help! There are no plans to introduce a counter depth model at this time. Thanks for checking! Olga

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhere are the condensing coils and how difficult are they to reach to clean?

Asked 2 years ago by RonM.

• A:Answer Hey there! This is a great question, thanks for asking. Our newer automatic defrost refrigerators have a Neverclean Condenser. The condenser coils are located in the compressor housing instead of on the back, keeping them clean and functioning optimally. This type of design does not require cleaning. We hope this was helpful. Kind regards. Julia@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionHi, can the platinum glass gas range be customized to have the rose gold knobs to match the interior of the fridge? Same for the microwave and dishwasher.

Asked 2 years ago by Anonymous.

• A:Answer Hi there, We appreciate you reaching out and for your interest in our beautiful products! Any of of products that are part of the Platinum Glass collection do not have the option for customizable hardware, so it would not be possible to to make the switch. We hope this helps. Take care! Mike@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionDoes the ice dispense externally as the water does? If so, does it do crushed ice or only cubed?

Asked 3 years ago by BeantownKK.

• A:Answer Thanks for asking! Yes, the external dispenser is for both ice and water. It can dispense either crushed or cubed ice. You can read more about the controls on page 9 of the owner's manual (linked on our website). We hope this helps! All the best, Kelsey@Café

  Answered 3 years ago by Cafe Appliances

  
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Q: QuestionI remodeled my kitchen last year and bought matte black Cafe set! Loved it! Sold my house, remodeling new house and contemplating the platinum glass in the Cafe series! HOW EASY IS IT TO KEEP PLATINUM GLASS CLEAN? FINGERPRINTS? THANK YOU!!!

Asked 4 years ago by Beachbucket.

• A:Answer Hello, thank you for your question and interest in this wonderful refrigerator! Our Platinum Glass appliances are easy to keep clean, using only a soft cloth or sponge and mild detergent mixed with warm water. For more information on how to best keep this refrigerator looking beautiful, we recommend you check out page 22 of the owner's manual, found on our website. We hope this helps! -Chris@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWhat type of handles are on this or if none, where do you grab to open fridge?

Asked 5 years ago by When.

• A:Answer Hello, thank you for your question! The handles for the top two doors are located on the bottom of the door. The handles for the bottom two doors are located at the top of the door. You can see an example of these handles here: https://www.cafeappliances.com/appliances/CQE28DM5NS5/overview#gallery-9 We hope this helps! Please let us know if you have any additional questions. – Chris

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionOn the Cafe 4 door Platium, if you want to use both lower sections as a freezer, can you replace the wine rack with another drawer? Doesn’t make sense to have a wine rack in a freezer😀

Asked 1 year ago by Macg47.

• A:Answer The wine rack is not replaceable with a drawer. We appreciate you checking with us!

  Answered 1 year ago by Cafe Appliances

  
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Q: QuestionWhat’s the warranty on the refrigerator?

Asked 2 years ago by Anonymous.

• A:Answer Hi there! Thanks for reaching out to check on this, we're happy to help you. You can find the full warranty on page 46 of the use and care manual which is linked in the "From the Manufacturer" section below this product on the product page. If you have any additional questions, don't hesitate to reach out. Take care. Julia@Cafe

  Answered 2 years ago by Cafe Appliances

  
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Q: QuestionIs there a built-in way to grab the top doors from the top of each door rather than the bottom? My husband is tall and it's not comfortable for him to reach down that low every time he would need to open the top doors.

Asked 2 years ago by JM.

• A:Answer Hi there, thanks for taking the time to ask. You are able to grab the doors from various angles, not just from the bottom. The area near the middle of the unit on the doors is able to be grasped and used to help open them. Hope this is helpful! if you have other questions, feel free to reach out any time. -Michael@Cafe

  Answered 2 years ago by Cafe Appliances

  
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