Questions & Answers

Q: QuestionI have a 2 part question: Are the sides of the matte white range also white, or a different color? Secondly, is it unsafe to use this stove in a kitchen that is unable to have a vent installed (old home built in 1887).

Asked 4 years ago by Yogi24.

• A:Answer Hello Yogi24 - We appreciate your interest in the CHS900P4MW2 and we are happy to help! The sides of the range are not white; this model has textured steel side panels. Vent is recommended, however, it is not required. Please check with your local building codes. Thanks for checking. Olga@Cafe

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWhat size breakers does this unit require 40 or 50 amp?

Asked 5 years ago by Rob.

This question was asked about the related product: Café - Modern Glass 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Platinum Glass

• A:Answer Hello Rob, Thanks for reaching out. The Amp rating at both 208V and 240V IS 40. We hope this helps! Thanks. -HannahGEA

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionWhat type of cord? 3 wire or 4?

Asked 5 years ago by Anonymous.

This question was asked about the related product: Café - Modern Glass 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Platinum Glass

• A:Answer Hello - Thank you for your question; we are glad to assist. We do not package the power cord with electric and dual fuel free-standing and slide-in ranges. It is not possible to determine the type of facilities each consumer has available or what the local electrical codes require (ex. 3-wire vs 4-wire). Please consult your local electrical code to be sure. Thanks for checking. Olga@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionI have a 10" ceiling fan over my range. Will that be sufficient if I buy this induction range?

Asked 5 years ago by SweetiePie.

• A:Answer Hi SweetiePie - I am sorry to say that standard ceiling fans are not designed to properly ventilate a cooking product like this range. We strongly recommend pairing our induction ranges with a matching ventilation system to provide sufficient ventilation for the kitchen. - Trey@Cafe

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoes this have a downdraft vent fan?

Asked 5 years ago by Truk.

• A:Answer Hello Truk - Thank you for reaching out about this innovative range. We are happy to help. This model does not have a built-in downdraft for the cooktop. We apologize for the inconvenience. Keep in touch! - JB

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionDoesn't this item Cafe product allow for stainless knobs and door handles instead of brass? How do I place an order to select specific color options ?

Asked 6 years ago by bsp1.

• A:Answer Hi there, Custom Accessory Kits are sold only through the dealer, and should be ordered at the same time as the Matte Collection appliance. You will need a separate kit for each model. In order to maintain the highest levels of quality and satisfaction, professional installation of the custom knobs and handles is recommended. If you would like to see this range with the various types of handle and body finishes, you can click on this link: https://www.cafeappliances.com/appliances/CHS900P4MW2/overview - We hope that this helped and that your kitchen ends up looking beautiful! Thank you so much for your question. -Michael

  Answered 6 years ago by Cafe Appliances

  
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Q: QuestionDoes anyone have a photo of the back of the range. I'm installing in an island and want to see what the back of the range looks like as about 3/4 of an inch will stick up over the countertop. Thanks!

Asked 4 years ago by bauerod.

• A:Answer Hi there - thanks for reaching out! Unfortunately, we do not have a photograph of the back of this slide-in range. Perhaps the dimensional diagrams on page 2 of the quick specs (https://content.syndigo.com/asset/230e8868-0850-40c0-83cc-3c22ca359a91/original.pdf) will help you visualize this unit in your space. You can also gather information about the rear of this range from the installation instructions: https://files.bbystatic.com/7ZwLayjzxUtPdVkN%2BoJnkQ%3D%3D/e383670b-7c83-40c4-9140-2290b042a91f.pdf (especially on page 3, which details the installation of the rear trim). We hope this is helpful! All the best, Kelsey@Café

  Answered 4 years ago by Cafe Appliances

  
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Q: QuestionWhat does the back of Model #CHS900P3MD1 look like? Can you provide a picture, please? Thank you.

Asked 5 years ago by drdms1.

This question was asked about the related product: Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte Black

• A:Answer Hello, thank you for your question! We do not have a picture of the back of this range. We sincerely apologize for the inconvenience. Please let us know if you have any additional questions. – CV

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionAre silver handles/knobs not included as an option with the white Cafe Induction range? Do we have to order an additional handle/knob kit for $600? What would we do with the gold ones? This makes little sense, especially for a unit costing over $4,000

Asked 2 years ago by Dreadneck.

• A:Answer I see Cafe didn't answer "what do I do with the Gold set of knobs?" Why spend an additional 600 and then have two sets of knobs when they could just easily offer an option of color at purchase. I am sure it cost them the same no matter what color. I just ordered a different brand.

  Answered 2 years ago by Dreadneck

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Q: QuestionHello, how many power setting increments are available for each burner? Thanks!

Asked 2 years ago by AnneOnymous.

• A:Answer Hello! The burners have High, Low, and Off power settings. We hope this helps, and should you have any additional questions, please reach out to us!- Kianna@Café

  Answered 2 years ago by Cafe Appliances

  
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Q: Questiondoe this range have air fry?

Asked 5 years ago by airfry.

This question was asked about the related product: Café - Modern Glass 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Platinum Glass

• A:Answer Hello Airfry, Thank you for reaching out to us about this amazing range. This range does not have the air fry feature, we apologize for any inconvenience this may have caused. We do offer the air fry option in some of our wall oven models including model # CTS70DM2NS5. Feel free to reach out again with any other questions you may have. -Avery

  Answered 5 years ago by Cafe Appliances

  
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Q: QuestionI took a pan out of the oven and set it on top. While cleaning after use I noticed paint peeling off the top in front of the cooktop. I am concerned how a range this expensive can scratch so easily. Should I return for stainless one?

Asked 6 years ago by Bill.

This question was asked about the related product: Café - 5.7 Cu. Ft. Slide-In Electric Induction Convection Range - Matte Black

• A:Answer Hi Bill, Our Matte finishes are a highly engineered paint on metal (steel). We recommend that the interior and exterior Matte finish surfaces be treated similar to high-end coatings on automobiles. The Matte White and Matte Black finishes are not engineered for use with soap-filled scouring pads, abrasive cleaners any cleaning product containing chlorine bleach and/or abrasive cloths and paper towels. Use of these types of products may scratch and/or dull the Matte White and Matte Black finish. We recommended using a soft, clean cloth or a microfiber cloth. Also, we recommend using warm, soapy water instead of other household cleaners. - If you would like more information on the types of cookware that we do and do not recommend for a glass cooktop, you can click on this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16259 - We hope that this helped! Thank you so much for your question. -Michael

  Answered 6 years ago by Cafe Appliances

  
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