Questions & Answers

Q: QuestionDoes this car tracker monitor hard braking?

• A:Answer Yes, this car safety device detects hard breaking.

Q: QuestionDoes this car tracker monitor the car's battery?

• A:Answer Yes, the CarLock actively monitors the health of your vehicle and alerts you if the car battery is running low.

Q: QuestionWill this car tracker alert me if unusual vibration is detected?

• A:Answer Yes, this car device alerts you if unusual vibration is detected.

Q: QuestionWhat does the CarLock solution monitor?

• A:Answer The CarLock solution monitors car security and location.

Q: QuestionIs the CarLock car tracker app compatible with iOS?

• A:Answer Yes, the CarLock app is compatible with iOS.

Q: QuestionCan I monitor multiple vehicles with this car tracker?

• A:Answer Yes, you can monitor several cars from one account.

Q: QuestionHow much is the monthly subscription?

Asked 3 months ago by Anonymous.

• A:Answer The first month is free, so you can test the device without paying for a subscription. After that, you can choose from various subscription plans that can be paid monthly or yearly. Plans start at $9.95 per month and go up to $19.95 per month for the most premium service. Please check the attached image for a full overview of all available plans. Compared to other solutions on the market, our standard plan already offers fast refresh rates, whether the vehicle is moving or standing still. There are no contracts, activation costs, or hidden fees. Kind regards, Meg - Carlock Team

  Answered 2 months ago by carlock

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Q: QuestionDoes the driver have a way to see the tracker exists. Ie does it show on car WiFi or any other way of identification by the driver?

Asked 1 month ago by Dad.

• A:Answer The driver does not have a way to detect the tracker through the vehicle's systems. The device does not appear on the car's Wi-Fi, infotainment system, or dashboard, and it does not send any visible notifications through the vehicle. It operates independently, so there is no indication within the car itself that it is installed. The Carlock device can only be detected using specialized apps and tools by skilled technicians. Kind regards, Ian - Carlock Team

  Answered 4 days ago by carlock

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Q: QuestionDoes it work with an Android phone

Asked 1 month ago by Anonymous.

• A:Answer Yes, the CarLock app works with both Android and iOS devices. You can also use the web portal (my.carlock.co) on any computer to manage your account and monitor your vehicle, but please note that alerts are only sent to the mobile app. Best regards, Meg – CARLOCK Team

  Answered 1 month ago by carlock

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Q: QuestionHow to install

Asked 1 month ago by Anonymous.

• A:Answer The CARLOCK Car Tracker can be installed in seconds by simply plugging it into the OBD II port, and you're ready to go. It is a plug-and-play device, so anyone can install it quickly and easily without any special tools or expertise. It works with any car manufactured after 1996, and since we also provide power adapter cables, it can be installed in older cars as well. These cables can also be used to better conceal your OBD CarLock device. You can check the following blog post for more information: https://www.carlock.co/blog/obd-extension-cable-power-adapter/ Best regards, Meg – CARLOCK Team

  Answered 1 month ago by CARLOCK

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Q: QuestionCan a vehicle be tracked by multiple phones? I.E. Teen driver and both parents have the ability to track.

Asked 1 month ago by Anonymous.

• A:Answer Yes, a vehicle with a Carlock device can be tracked from multiple phones. The device is linked to the Carlock account, not to a specific phone. This means parents can share the same Carlock account login details and both log in from their own smartphones, tablets, or computers to monitor the vehicle and view its location and trip information. Please note that security alarms are delivered only through the Carlock mobile app and are not available in the web app.

  Answered 1 month ago by Anonymous

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Q: QuestionBattery life

Asked 2 months ago by Hyphy.

• A:Answer Carlock draws power directly from your car’s battery, so there’s no need to charge the tracker and Carlock will always stay powered while connected. Even if your car is idle for weeks at a time, Carlock uses different power-saving modes, so it will not deplete the battery. Carlock also actively monitors your vehicle’s electrical system and alerts you immediately if the battery level becomes low or if there is any unusual drain, so you will be notified right away if something is affecting your car’s battery. Kind regards, Meg – Carlock Team.

  Answered 1 month ago by Anonymous

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Q: QuestionIs this a monthly subscription?

Asked 3 months ago by Anonymous.

• A:Answer Yes, CarLock uses a subscription model to cover the ongoing operational costs of the system, including cellular connectivity via the built-in SIM card, secure data transmission, real-time cloud processing, server hosting, data storage, customer support, and continuous platform updates. Because the device needs mobile connectivity and cloud services to work, these costs are included in the service. There are no contracts or hidden fees, and the first month is free, allowing full evaluation of the system during the return period. After that, users can choose monthly or yearly plans. Compared to other market solutions, CarLock offers one of the most affordable, if not the most affordable, GPS vehicle tracking options available. Kind regards, Meg – CarLock Team

  Answered 3 months ago by carlock

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Q: QuestionSays this supports multiple vehicles in one account. So, are there multiple units included or does it require a seperate purchase for each vehicle.

Asked 4 months ago by Sam.

• A:Answer This listing includes 1 device for 1 vehicle. If you prefer, you can also move the device between vehicles by unplugging it from one OBD port and plugging it into another. It will track whichever vehicle it’s currently installed in. Each CarLock device has its own built-in cellular connection, so it tracks one vehicle at a time. You can manage multiple vehicles under one account, but to track multiple vehicles at the same time, you’ll need a separate device (and subscription) for each. The subscription keeps each device connected to the cloud for real-time alerts and tracking, and covers ongoing costs like SIM/data service, cloud servers, updates, and support. That’s why it’s per device. Kind regards, Meg - Carlock Team

  Answered 3 months ago by carlock

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Q: QuestionHow far does the connection go? If my car gets stolen will I be able to track it or will it lose connection after a certain point ?

Asked 4 months ago by Sky.

• A:Answer You’ll be able to track your vehicle as long as the Carlock device remains plugged in and your phone has Wi-Fi or cellular data. Even if the Carlock device is unplugged, the built-in backup battery allows tracking for up to 30 minutes afterward. Carlock uses GPS satellite and cellular connectivity, not Bluetooth. This means there is no distance limit, and you can track your car from anywhere. Kind regards, Meg - Carlock Team

  Answered 4 months ago by carlock

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Q: QuestionWill the alarm notify you if your car is jacked up and your tires being stolen?

Asked 5 months ago by Wildfire.

• A:Answer While the CarLock device alone can detect any major vibrations, in this case, we recommend adding our CarLock Vibration Sensors in conjunction with the CarLock device. These sensors can be placed exactly where you need them and are designed to detect even minimal vibrations, significantly increasing the chances that any attempt to lift or tamper with your car will immediately trigger an alert. Kind regards, Meg – CarLock Team

  Answered 5 months ago by CarLock

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