Questions & Answers

Q: QuestionIs it possible for us to have a technician come out to hard wire an older TV to our internet? The wireless does not cut it for streaming services.

Asked 3 years ago by Maryann.

Q: QuestionJust a Chromebook laptop. It started to run slow this am then my mouse wouldn't move it froze up the all I got now is a black screen

Asked 3 years ago by Boop.

Q: QuestionMy washing machine sounds like a jet plane? Can someone please come fix it?

Asked 3 years ago by Shirley.

Q: QuestionI have a CD with data files on it and need to transfer to a USB. Do you offer this service at your Best Buy Geek Squad locations?

Asked 3 years ago by Jim.

Q: QuestionMy 2 yr old laptop runs so slow. I have the latest Windows on it and McAfee, I've tried figuring out how to speed it up with no success. Which at home service would this fall under, "device help & simple repair" or the next service?

Asked 3 years ago by Raym.

• A:Answer You might deleate some of the things you no longer use or want on your computer. By doing this you will free up some space and memory. Your computer should work faster depending on the amount you deleate. If that still is not fast enough it would be a device help &simple repair service.

  Answered 3 years ago by HappyAgainVerified Purchase

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Q: QuestionMy new computer doesn't recognize and see my printer. It says " driver is not available". Can you fix it?

Asked 3 years ago by Anonymous.

Q: QuestionKeyboard doesn't work on my laptop how much would it cost to have it fixed

Asked 3 years ago by Court.

Q: QuestionNeed Seagate Expansion desktop drive intalled on my PC

Asked 3 years ago by Ron.

Q: QuestionMagic Mouse 2 freezes. System Preferences > Mouse, says "Geek Squad mouse not connected." There is no Bluetooth in Preferences, but it calls for that to reconnect mouse. Bought the iMac at Best Buy Big Flats NY Jan. 2019. Could the battery be bad?

Asked 3 years ago by signmaker.

Q: Questionwe have an HP printer that prints smudgy. Can i bring this to Best Buy to fix ? I also have an HP printer that may need a software update , can we bring this to a BB store ? If you can work on these what is the charge ?

Asked 3 years ago by farmboy.

Q: QuestionWhat is the cost for agent to come to home to set up new apple iPad Pro and keyboard?

Asked 3 years ago by Patricia.

Q: QuestionI am getting a message on my printer that it cannot print due to the photo tray being blocked although the photo tray does slid across. I have the Hewlett Packard HPO Officejet 5740

Asked 3 years ago by Pris.

• A:Answer no message

  Answered 2 years ago by JohnF

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Q: QuestionHi, I have a ASUS Laptop S510UQ where the plastic part on the FHD LCD Cover broke causing 1 of the 2 hinges of the laptop to be disconnected, hence the LCD Screen is currently supported by 1 hinge only. The screen is still working. Can this be repaired?

Asked 3 years ago by Anonymous.

Q: QuestionDo you replace key caps on mechanical keyboards

Asked 3 years ago by Luuon.

Q: QuestionI think my sons gaming pc has been hacked or has a virus can you guys come to the house to fix that?

Asked 3 years ago by SamIam.

Q: QuestionI have a small chip in the bottom middle corner. Can the Geek Squad Repair it? Please Let me know Chris Sergeant

Asked 3 years ago by chrissergeant53.

Q: QuestionDo you install TV streaming devices and set them up?

Asked 3 years ago by Fran.

Q: QuestionMy Microsoft store app on my windows 8 computer won't open. It keeps saying my computer is not connected to the internet . My internet works fine. I have reset my computer completely erased everything and it still not working. What can I do to fix this?

Asked 4 years ago by Pamora1986.

Q: QuestionHello, My sister has mild dementia and she needs some basic help with her computer. Does the Geek Squad provide in-home help with something like that?

Asked 4 years ago by helpforsister.