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The Connectors for the LED's may have been disconnected. Its as easy as taking the metal side plate off and re-attaching them. And to answer the other question you had, just sign into your Microsoft account.
Sorry, there was a problem. Please try again later.Thanks for reaching out Courtney. Please make sure that you are connected the to video card and not the motherboard. If you are still having this issue, please do no hesitate to contact our tech support agents for further assistance. If you have any further questions or concerns then please do not hesitate to give our tech support agents a call for any assistance; we're always happy to help. Tech support: (888)937-5582 -CyberpowerPC Support
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