Questions & Answers

Q: QuestionWhat type of connection does this switch use to communicate with other devices?

• A:Answer This switch uses Bluetooth for wireless connectivity.

Q: QuestionHow long does the battery in this switch last?

• A:Answer The battery in the switch is replaceable and provides long battery life.

Q: QuestionCan I use this switch to control lights in a three-way setup?

• A:Answer Yes, you can create three-way connections with this switch by pairing it with other Cync or C by GE switches.

Q: QuestionCan I control the white color temperature of my lights with this switch?

• A:Answer Yes, this smart switch allows you to adjust the white color tones of your compatible Cync or C by GE bulbs from warmer to cooler white.

Q: QuestionWhat is the voltage requirement for this smart switch?

• A:Answer This smart switch requires a voltage of 3 volts.

Q: QuestionDoes this switch require a neutral wire for installation?

• A:Answer No, this switch is battery-powered and does not require an electrical connection for installation.

Q: QuestionI have several C by GE wired smart Dimmers hardwired in my house controlling regular dimmable LED lights. Can this wireless Dimmer be linked with one of my C by GE wired dimmers (grouped via the app in a “room”) so that it operates as a two-way dimmer?

Asked 4 years ago by Mike.

• A:Answer Thanks for reaching out with your question. This device can be grouped with other C by GE devices in the same room be it hubs, switches or bulbs. So it will work as a 3 way switch. If you have any further questions please reach to us at 1-844-302-2943. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionCan I Use this switch to control my under cabinet lighting by CYNC?

Asked 2 months ago by Jhill9977.

Q: QuestionThis looks identical to the Smart Dimmer Remote (93122337) but with a frame for wall mounting. Can the switch be removed from the frame, used as a remote, and then put back on the wall?

Asked 9 months ago by ShirtQGuy.

Q: QuestionCan I use this remote, for hard wired, Reveal HD+ Undercabinet Bar?

Asked 11 months ago by DeeMoney.

Q: QuestionHi ! Are there bluetooth mesh server models (namely OnOff generic, Generic Level, CTLightLightness) implemented in? I am looking for bluetooth mesh switch that can be provisionned inside a personal bluetooth mesh network. Thank for any help on this.

Asked 2 years ago by JB.

• A:Answer Thank you for considering Cync. Our Wire-Free Smart Switches only work with other Cync products. After setup in the Cync app, they can control all Cync devices that are assigned to the same app Room or Group. Please feel free to contact us directly at 1-844-302-2943 for additional questions. A member of our team would be happy to provide further information. -Cync Support

  Answered 2 years ago by Cync Support

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Q: QuestionThe switches work properly in the app, but the physical switches do not - they operate all lights in the room they're in. I was told by your support to put them in separate rooms, but that give up a lot of functionality. Is there a fix?

Asked 3 years ago by Bean.

• A:Answer Cync Switches that are in the same 'Room' in the app with control all other switches or lights despite being on a separate circuit. This is intended behavior and occurs due to the system the devices create via Bluetooth mesh. If you wish to cease this from occurring simply add the device to its own 'Group' within a 'Room'. Each switch does not need to be in its own 'Room' entirely, but simply 'Grouped' off within the 'Room'. To assign your device to a 'Group' simply select 'Settings' from the top left of the home page, 'Rooms and Devices', tap the 'Room' the switch is in, select 'View Devices', 'Edit this Device' and finally select edit 'Group'. Please feel free to reach out to us directly by calling 1-844-302-2943 for assistance. -Cync Support

  Answered 3 years ago by Cync Support

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Q: QuestionCan I pair with the google home app so I can turn on the lights with the app and the smart switch with out it interfering with either one of them ?

Asked 3 years ago by Googlehome.

• A:Answer Thank you for reaching out with this great question. Our Wire-Free Switches are only able to control Cync devices that are set up with the Cync App. If you are using one of our 'Direct Connect' bulbs, you will be able to accomplish control with both the Wire-Free Switch and voice control with Google Home. Simply add your bulbs and your switch to the Cync app and link your Cync account to Google Home. If you would like to learn more about this, please call us at 1-844-302-2943 and one of our team members would be happy to help you. - Cync Support

  Answered 3 years ago by Cync Support

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Q: Questioni JUST BOUGHT A GOOD EARTH PLANO 17' LED CELLING WITH 5 LIGHT SETTING AT LOWER OUTPUT & JUST ARRIVED AT MY QUESTION OF WHY THIS WAS PRESENTED AS ADJUSTABLE LIGHT OUTPUT HAVING ME&OTHER LICKLY BUYER LOOKING IN THE BOX FOR THE WIRELESS LIGHT CONTROLER~!

Asked 3 years ago by Clifford.

• A:Answer Cync Wire-Free Switches must be in use with an additional Cync Device. The two work in tandem via bluetooth. Our team would love to be able to assist but need more information to adequately respond to your question. Please consider reaching out to us at 1-844-302-2943 so we can help. -Cync Support Team

  Answered 3 years ago by Cync Support

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Q: QuestionHow do you factory reset the product it stopped dimming lights for me but is still on and says it’s disconnected yet still turns lights on and off

Asked 3 years ago by Lallloon.

• A:Answer Hello there, we appreciate you taking the time to reach out to us. We're sorry your dimmer switch has stopped dimming. We understand how this would be annoying and we're happy to help. For questions or concerns about GE Lighting products, please call 1-800-435-4448. We're wishing you the best and we appreciate you bringing this to our attention. - Guy@GEA

  Answered 3 years ago by GE Answers

  
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Q: QuestionCan I connect 3-4 C by GE light bulbs to a single dimmer switch? For example, if I have a ceiling fan with 3 light bulbs, if I use all C by GE light bulbs, can I connect them all to one dimmer switch?

Asked 4 years ago by Ryan.

• A:Answer This is a fantastic question! Yes, our Wire-Free Smart Dimmer Switch with Color Control can control your C by GE lights. If you have any further questions, please feel free to contact us directly. – Cync Support Team

  Answered 4 years ago by Cync Support

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Q: QuestionWill this switch work with regular dimmable lights ?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for reaching out! Unfortunately this wire free switch only works with Cync or C by GE lights paired with this switch in the Cync app. Feel free to contact us at 1-844-302-2943 if you have any additional questions. -Cync Support Team

  Answered 4 years ago by Cync Support

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Q: QuestionWill these switches turn the lights on/off too, not just control them l once they are on?

Asked 4 years ago by DaughterInChrist.

• A:Answer Hi there this switch is to be paired with our smart bulbs and can turn the lights off physically at the switch itself. If you have any additional questions you can also contact us at 1-844-302-2943 or [email protected]. -C by GE Support

  Answered 4 years ago by Cync Support

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Q: QuestionDoes this work with Hue lights?

Asked 5 years ago by PDiesel.

• A:Answer Using Hue lights with our Dimmer switch will take away the functionality of those smart lights. We recommend adding our C by GE bulbs or regular bulbs such as a LED, Halogen, and Incandescent.

  Answered 5 years ago by Cync Support

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