Questions & Answers

Q: QuestionWhat is the field of view for this camera?

• A:Answer This camera has a 118.5-degree field of view.

Q: QuestionWhat is the night vision range of this security camera?

• A:Answer This security camera has a night vision range of 100 feet.

Q: QuestionHow is the camera powered?

• A:Answer This camera is powered by a cable with an AC adapter plug-in.

Q: QuestionDoes this security camera work with an app?

• A:Answer Yes, this camera is compatible with the Defender Empower App.

Q: QuestionDoes this camera have two-way audio communication?

• A:Answer Yes, the camera allows you to speak to and listen in from anywhere.

Q: QuestionWhy is the cost so different if I order more than one?

Asked 2 months ago by Michael.

• A:Answer Hi Michael, That’s because we offer volume discounts — the more units you buy, the lower the cost per camera, which is why the total price changes when you order more than one. Best regards, Jenny | Defender Customer Experience Expert

  Answered 1 month ago by Defender Customer Support

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Q: QuestionHow can I view the videos from the sd card?

Asked 2 months ago by stylus.

• A:Answer Hi Stylus, You can view all recordings saved on the SD card directly through the app. Simply open the app and select the camera you’d like to view. Once you’re in Live View, tap the icon on the bottom-right corner of the screen, then select Playback. From there, you’ll be able to browse and watch all recorded videos stored on the SD card. Best regards, Jenny | Defender Customer Experience Expert

  Answered 2 months ago by Defender Customer Support

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Q: QuestionWhat is the largest capacity sd memory card this camera is compatible with?

Asked 9 months ago by AllenB.

This question was asked about the related product: Defender - AI 4K Everwatch PTZ 360° Wi-Fi 6 Plug-in Security Camera, Color Night Vision, AI-Tracking, Easy Setup , 3 Pack - White

• A:Answer Hi Allen, thank you for reaching out! The AI Powered 4K Everwatch Camera supports a maximum SD card capacity of 128 GB. If you have any other questions or need further assistance, please don’t hesitate to reach out. We’re happy to help! Best Regards, Precious C | Defender Customer Experience Expert

  Answered 9 months ago by Defender Customer Support

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Q: QuestionDoes it worrks with alexa

Asked 10 months ago by Zerick.

• A:Answer Hi Zerick,That’s a great question! The Defender AI-Powered 4K Everwatch is not compatible with smart home assistant devices such as Alexa. Please use our site support if you have any additional questions. Best regards, Yvonne M. Defender Customer Experience Expert.

  Answered 10 months ago by Defender Customer Support

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Q: QuestionIs this an app on phone? Does this cost to use the app? Can I view pictures off sight/anywhere on phone? Or is this Bluetooth to view on phone?

Asked 1 year ago by Return.

• A:Answer Hi T! Thank you for reaching out! The Ai Powered 4K Everwatch camera connects to a 2.5 GHz WIFI network and viewing footage is app based. The Empower app is free to download on Google Play or App Store. Please use our site support if you have any additional questions. We are always happy to help. Best regards, Yvonne M. Defender Customer Experience Expert

  Answered 1 year ago by Defender Customer Support

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